ServiceMaster Restoration by Buck

E Julien

2 years ago

This company was recommended by my insurance company after I experienced a house fire. Of course they had a top notch sales pitch exclaiming how they would take care of everything and provide outstanding service. They were contracted to clean the interior and the contents of my home, plus demo a room which had significant fire damage. The cleaning process also included inventorying my contents and disposing of any damaged contents accordingly. Well the cleaning crew they used was less than professional. I found them using MY cleaning supplies, snooping through personal items (i.e. reading documents) and attempting to not inventory items they were “wink wink” disposing of. Luckily for me, my schedule permitted me to be present on most occasions. I know this helped to keep them off guard and curb any further mishaps. Once the cleaning was done, my non-salvageable inventory list totaled over 10 pages of items which I would need to submit to my insurance. Oh, and while doing the inventory the cleaners didn’t have enough inventory sheets so I had to give them one of my spiral notebooks so they could finish up.To get the final inventory list, I had to reach out to Service Master constantly for any response. I called, emailed, texted for over five weeks and only after involving my insurance company did they finally provide it. During the demo process, they had to disconnect the plumbing in the bathroom to dispose of the damaged fixtures (tubs, sinks, toilet, etc). The day after the demo was complete, I stopped by and found standing water in my bathroom. After inspecting my crawlspace I found it was soaking wet along with the insulation under the bathroom subfloor. So now not only was I dealing with fire damage, I was facing water and possible mold damage. Somehow they forgot to cap the cut plumbing lines to the tub and sinks. When I contacted the general manager/owner of ServiceMaster he had the nerve to say he was busy and couldn’t do anything about it that day. Well after further conversation he did get someone out to look at it but it took a few more days before they pulled out the damaged insulation and placed fans in the house to dry out the moisture. In the process they attempted to claim I was responsible for the leak somehow. Needless to say, I would not recommend this company to anyone needing any kind of service. They billed my insurance over $25k for some of the most unprofessional, disorganized, and inconsiderate behavior I’ve ever experienced from a company. And if they want to dispute my review feel free to do so, but be aware I have receipts.