Overview:
Kraus Restoration is a water damage restoration service located in Morristown, NJ. The company specializes in mitigating water damage, drying out affected areas, and providing restoration services following flooding incidents. They are known for their prompt response to emergencies and compassionate customer service.
Services Provided:
– Water damage restoration
– Flood cleanup
– Mold remediation
– Insurance claims assistance
– Professional assessment
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (973) 886-2021
Website: http://www.krausrestoration.com/
Customer Reviews and Sentiment:
Kraus Restoration has a rating of 4.1 stars based on 13 reviews.
Positive feedback emphasizes their promptness, professionalism, and the caring approach of their staff. Customers have highlighted the effective drying process and thorough communication throughout the restoration work.
Examples of positive reviews include:
“My place was a mess… Kraus came to my rescue…and provided me with expert and immediate relief.” – Lisa Danyus
“Kraus responded to our call immediately and performed the remediation quickly and professionally.” – Andrew Draghi
“We are very thankful… for recommending Kraus Restoration for our water damage cleanup.” – Donna Custode
The company has received negative feedback regarding subpar work and communication issues, with some customers expressing dissatisfaction over the handling of their belongings during the restoration process.
Examples of negative reviews include:
“By far the WORST company to work with. They discarded priceless items…” – Sandra Jones
“Don’t do business with them !!” – sincere johnson
Review Summary:
Positive Sentiments: Prompt service, compassionate interaction, effective water damage remediation, good communication, and professionalism.
Negative Sentiments: Issues with service quality, mishandling of belongings, and poor communication during the restoration process.
Additional Ratings:
Google Reviews: 4.1 stars based on 13 reviews, indicating a mix of customer satisfaction with significant concerns noted.
Total Lead Smart Rating: 6.5
Conclusion:
Kraus Restoration offers reliable and compassionate water damage restoration services in Morristown, NJ, making them a potential choice for individuals facing water emergencies. However, prospective clients should take note of the mixed reviews and some reported issues with service quality before engaging their services.
Member Since August 2024
Listing Id 223365