Overview:
SerClean is a water damage restoration service located in Marietta, Georgia. The company specializes in addressing issues related to water damage, providing prompt and professional support to homeowners in distress.
Services Provided:
– Water damage restoration
– Slab leak management
– Flooding recovery
– Insurance claim assistance
– Professional cleaning and sanitization
– Equipment rental (dehumidifiers, fans)
Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Contact Information:
Phone: (706) 612-5089
Website: https://www.serclean.com/?utm_source=GMB&utm_medium=local&utm_campaign=marietta
Customer Reviews and Sentiment:
SerClean has garnered a strong reputation with a rating of 4.7 stars based on 133 reviews.
Positive feedback highlights the team’s professionalism, efficiency, and effective communication. Customers have praised their ability to handle stressful situations with care and attention, as well as their thoroughness in completing tasks.
Examples of positive reviews include:
“I cannot say enough about this team…they were efficient and professional.” – Kara Chiumento
“They were always on time, professional, and respectful of my home.” – Alicia Smith
“I would highly recommend Jeremy, Chris and Jacob for the great job they did.” – Susan Meyer
However, there is at least one negative review indicating poor communication and difficulties experienced during the insurance process:
“Run! Do NOT use this company… it has been a nightmare working with these people.” – keke06145
Review Summary:
Positive Sentiments: Professionalism, efficient service, prompt response times, thorough cleanup, and effective communication.
Negative Sentiments: Issues with communication, difficulties with insurance claim processes, and experiences perceived as unprofessional.
Additional Ratings:
BirdEye: 4.7 stars based on 133 reviews, reflecting a high level of customer satisfaction alongside a few concerns.
Better Business Bureau (BBB): Not accredited with a rating of NR (No Rating). There have been minimal complaints in the past three years.
Total Lead Smart Rating: 8.0
Conclusion:
SerClean is a commendable choice for water damage restoration services in Marietta, GA, known for their professionalism and efficiency. While they have a solid track record of high customer satisfaction, potential clients should consider the complaints regarding communication and insurance processes before making a decision.
Member Since August 2024
Listing Id 222231