Metro Disaster Specialists

Overview:
Metro Disaster Specialists is a water damage restoration service based in Little Rock, Arkansas. With a strong emphasis on professionalism and responsiveness, the company specializes in assisting clients during emergency situations such as flooding or water damage.

Services Provided:
– Water Damage Restoration
– Flood Recovery
– Sanitization Services
– Emergency Response

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (501) 758-2845
Website: http://www.metrodisaster.com/

Customer Reviews and Sentiment:
Metro Disaster Specialists has received positive feedback overall, reflected by a Google Reviews rating of 4.5 stars based on 27 reviews.

Positive sentiments detail the company’s responsiveness, professionalism, and thorough service during emergencies. Customers appreciate the courtesy and competence of the staff, particularly in chaotic situations.

Examples of positive reviews include:
“Highly recommend!!! They were so awesome when our office flooded… communicated let us know what we could do and what to expect.” – Haley White
“Everyone was so responsive, timely, and the subs they selected were amazing. I would highly recommend using Metro.” – Cindy Sowell

However, there is also negative feedback surrounding unprofessional behavior from a single employee, which has affected at least one customer’s perception.

“UPDATE! I will not let one RUDE employee influence my experience… I DO NOT recommend this company!” – Sun

Review Summary:
Positive Sentiments: Responsiveness, professionalism, courteous staff, thorough service.
Negative Sentiments: Isolated incidents of unprofessionalism from staff.

Additional Ratings:
BirdEye: 4.5 stars based on 27 reviews, indicating consistent customer satisfaction.
Total Lead Smart Rating: 7.5

Conclusion:
Metro Disaster Specialists appears to be a reliable choice for water damage restoration in Little Rock, AR. They are praised for their promptness and professionalism, especially in critical situations. However, potential clients should be aware of isolated negative experiences noted in a few reviews.