Star Roofing & Construction, Inc in Mill Creek, Washington 98012

Star Roofing & Construction, Inc

16912 9th Ave SE, Mill Creek, WA 98012

3.7 (27 reviews)

Overview:
Star Roofing & Construction, Inc is a roofing contractor located in Mill Creek, WA. The company offers a range of roofing services, including roof replacements, repairs, and gutter cleaning.

Services Provided:
– Roof replacement
– Roof repair
– Gutter cleaning
– Waterproofing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (425) 290-7827
Website: http://www.starroofinggroup.com/

Customer Reviews and Sentiment:
Star Roofing & Construction, Inc has a mixed reputation, reflected by a rating of 3.7 stars across 27 reviews.

Positive feedback emphasizes the company’s professionalism, prompt service, and quality workmanship. Customers have noted effective communication, thorough clean-up, and the team’s willingness to stand behind their work.

Examples of positive reviews include:
“Great company, honest and professional.” – Greg Ostolaza
“I would highly recommend Star Roofing for all your roofing needs. Big or small.” – Steve & Lisa Griffin
“They stand behind their products and warranty their work.” – Cathleen Pemberton

Conversely, some complaints point to communication issues and unresolved customer service problems, particularly concerning warranty work and follow-ups.

Examples of negative reviews include:
“I have contacted them… they do not respond at all anymore.” – Sue C
“Two phone calls into them… with no response for close to two months now.” – Jay Miller

Review Summary:
Positive Sentiments: Professionalism, prompt service, quality workmanship, good communication, thorough clean-up.
Negative Sentiments: Poor customer service response, unresolved complaints regarding warranty work.

Additional Ratings:
BirdEye: 3.7 stars based on 27 reviews, indicating a similar pattern of mixed responses from customers.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating), with multiple complaints in the last few years regarding unsatisfactory responses to customer inquiries.
Total Lead Smart Rating: 5.8/10

Conclusion:
Star Roofing & Construction, Inc appears to be a viable option for roofing services in Mill Creek, WA, with positive feedback on their workmanship and professionalism. However, potential customers should be cautious of reported communication issues and unresolved complaints, indicating a need for improved customer service practices.

Member Since August 2024

Listing Id 500497

Contact Info

16912 9th Ave SE, Mill Creek, WA 98012
(425) 290-7827
Lead Smart Rating :
5.8/10.0

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16912 9th Ave SE, Mill Creek, WA 98012

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Reviews

Daniel Peckham

a week ago

They did a great job. Took care of the leaks,replacement of plywood,cleaned gutters as need and cleaned everything up really well. And put barers around all the vents. I would highly recommend this company.

greg ostolaza

3 months ago

Great company, honest and professional.

Steve & Lisa Griffin

3 months ago

I work for a condominium complex and used Star roofing for replacing two of our multiplex buildings this year and two last year .I have nothing but good things to say. The company was prompt at getting us on their schedule, The roofers were fantastic, they cleaned up all the debris when they were finished and answered all my questions along with keeping me updated on the progress. I have also used Star roofing for cleaning out gutters and clogged downspouts. They are quick to respond and very friendly. I would highly recommend Star Roofing for all your roofing needs. Big or small.

Olivio Sajbin

3 months ago

Good 👍 …

Cathleen Pemberton

6 months ago

Great company! Easy to work with and they stand behind their products and warrantee their work.

Garrett Disco

a year ago

I called Star Roofing to repair a commercial TPU roof they built 15 years ago (not under warranty). They spent a few hours attempting a fix, but ghosted me when it was still leaking a few days later. Had to hire another company to finish the job. They just caulked it, rather than a patch / weld which is appropriate for this material. Wasted a lot of my time. The best thing I can say about them is that they reduced the volume of the leak until I could find some better help.

Rob Voce

a year ago

I had my torch down flat roof replaced with a membrane and pitch package (flat roof) about 7 years ago by Star Roofing. A pretty significant warranty issue was found by me and the owner (an old crew chief made an error). He fixed it in full and any subsequent small issues have always been addressed — today on short notice a potential leak caused by a blockage in a scrupper was addressed. His current team I have worked with over time is great. I highly recommend them as they stand behind their work. When I have need skylights replaced, the process has always been smooth.

Dave Edison

2 years ago

I will recommend this company to everyone I meet. Very fast and efficient at there work with NO surprises like a mess in the yard or flower bed surrounding the house. And the product is great.

Sue C

3 years ago

I paid this company thousands of dollars to replace my entire roof a few years ago, I have contacted them twice to get a bid on replacing some skylights and they do not respond at all anymore.

Jay Miller

3 years ago

Had a new roof put on. So far so good. Had nee gutters installed at the same time. I boiced my concern about the facia needing teplaced to attach the gutters too., they said they were ok. Now have sagging gutters that overflow in low spots due to not being secured properly. We now have two phone calls into them with no response for close to two months now. They are still under warranty . Would at least expect response. Bad business practice. Will not recomend them.