Custer Remodeling in Plano-TX, Texas 75023

Custer Remodeling

3401 Custer Rd #182, Plano, TX 75023

4.8 (20 reviews)

Overview:
Custer Remodeling is a reputable roofing contractor located in Plano, Texas. With a strong focus on roofing services as well as remodeling, the company has established itself through professionalism and comprehensive customer support.

Services Provided:
– Roofing installation and repairs
– Interior remodeling
– Insurance claim assistance
– Project management

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (972) 596-2400
Website: http://custerremodeling.com/

Customer Reviews and Sentiment:
Custer Remodeling has maintained a strong 4.8-star rating across multiple platforms with a total of 20 reviews.

Positive feedback emphasizes the company’s excellent customer service, effective communication, and high-quality workmanship. Customers are particularly pleased with the team’s ability to navigate insurance processes and the overall results of their projects.

Examples of positive reviews include:
“Great customer service! Very honest company to work with.” – Vinh Diep
“Custer Remodeling was great to work with… highly recommend Jonathan Keen and Custer Remodeling!” – Justin Chandler
“Great attention to detail… definitely have the best crews who care about their work.” – James Bourg

On the negative side, one review reflects poor communication, indicating challenges in reaching the company:
“I have called several times and left messages but no one has ever returned my calls.” – Carla Ivey

Review Summary:
Positive Sentiments: Excellent customer service, high-quality workmanship, effective communication, and thorough project management.
Negative Sentiments: Communication issues leading to customer frustration.

Additional Ratings:
BirdEye: 4.8 stars based on 20 reviews, confirming the trend of customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is accredited with a BBB rating of A+.

Total Lead Smart Rating: 8.2

Conclusion:
Custer Remodeling stands out as a reliable choice for roofing and remodeling services in Plano, TX. While they are praised for their strong customer service and commitment to quality, potential clients should be aware of occasional communication issues as reported by some customers.

Member Since August 2024

Listing Id 509067

Contact Info

3401 Custer Rd #182, Plano, TX 75023
(972) 596-2400
Lead Smart Rating :
8.2/10.0

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Listing location

3401 Custer Rd #182, Plano, TX 75023

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Reviews

Carla Ivey

a year ago

I have called several times and left messages but no one has ever returned my calls. I’m not sure they are still in business.

Jami Pinilla

4 years ago

They did a great job, Jonathan kept us up to date on every step of the process and very happy with our new roof!

Mario O

4 years ago

Great company great work

Megan Zigler

4 years ago

Great remodel! Joe Ortiz did the interior and roof of our house and it looks amazing! There isn’t anything these guys can’t do!

Vinh Diep

6 years ago

Great customer service! Very honest company to work with. They just did my roof. My insurance company was a pain in the tail. But Custer Remodeling was very patient and worked hard to get my insurance company to pay for my roof. Great guys, they worked quick and are very professional. I would recommend them to anyone.

Michael Moore

6 years ago

My home was damaged from a hail storm and Bryan and his team worked with me every step of the way to get it repaired. Insurance dragged their feet and tried to not pay for everything, but Bryan stayed after them and got them to repair what needed to be repaired. He also got me two new A/C units to replace the damaged ones! This repair stretched on for 10 months because of insurance, but Bryan stayed on it. Thank you Bryan!!!!

Justin Chandler

6 years ago

Custer Remodeling was great to work with. My project manager, Jonathan Keen, managed the project all the way through, was consistent with his communication, ensured that work was completed on time and within budget, and managed the communication and scheduling with my insurance company and adjustor making my life easier. Jonathan even got my insurance company to pay for a new air conditioning unit! I highly recommend Jonathan Keen and Custer Remodeling to anyone.

james bourg

6 years ago

Great attention to detail. I have trusted them with replacing my roof and now remodeling my home. Definitely have the best crews who care about their work.

David Martinez

6 years ago

Custer remodelling contractor Jonathan Keen was so knowledgeable and helpful in helping us get our roof taken care of, working with us and our provider to make sure all the items needing repair were included in our claim. Without Custer & Jonathan we would not have had all the repairs needed covered. Professional, knowledgeable, friendly easy to contact with questions we had. Definitely will be using them again!

S L

6 years ago

Bryan and his team at Custer Remodeling did a wonderful job dealing with my insurance company. It took 4 different appraisals to get Allstate to realize the extent of the hail damage to my roof. Bryan did not falter, and stayed in contact with me and the Allstate team throughout the process. I think many other companies would have given up, but Custer Remodeling stuck through to the end. I highly recommend Custer Remodeling to anyone who is in need of a great contractor!