Stott Plumbing & Excavating

Overview:
Stott Plumbing & Excavating is a plumbing service provider located in Salt Lake City, Utah. The company offers a variety of plumbing services, renowned for their prompt response and effective solutions to a wide range of plumbing issues.

Services Provided:
– Same-day plumbing service
– Residential plumbing repairs
– Installation of plumbing fixtures
– Clogged drain cleaning
– Leak detection
– Emergency plumbing services

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (801) 467-2432

Customer Reviews and Sentiment:
Stott Plumbing & Excavating has a high rating of 4.8 stars based on 779 reviews across various platforms.

Positive feedback highlights the company’s same-day service, knowledgeable technicians, and reasonable pricing. Customers frequently praise the professionalism and promptness of the staff, noting their capability to resolve plumbing issues efficiently.

Examples of positive reviews include:
“Knowledgeable and fast resolved my issue when other companies couldn’t.” – Hugh Baker
“Service was excellent, and the price was very reasonable!” – Tracie Kirkham
“They resolved issue same day. Excellent.” – diana ramirez

However, a significant negative review is noted concerning a complaint about improper installation and subsequent poor customer service when a reimbursement was requested.

Negative review example:
“I had them check it out because I could hear water running through the house very loud… 2 weeks later they still have ignored me.” – Kathy Bonner

Review Summary:
Positive Sentiments: Same-day service, knowledgeable technicians, quick problem resolution, professional behavior, reasonable pricing.
Negative Sentiments: Issues with improper installation and lack of follow-up on customer service complaints.

Additional Ratings:
Google Reviews: 4.8 stars based on 779 reviews.
Total Lead Smart Rating: 8.5/10

Conclusion:
Stott Plumbing & Excavating is a highly regarded choice for plumbing services in Salt Lake City, noted for their quick response times and knowledgeable staff. However, potential customers should be cautious of reported issues regarding installation errors and subsequent customer service.