Carti’s Plumbing in DeSoto, Texas 75115

Carti’s Plumbing

1624 Osprey Dr, DeSoto, TX 75115

3.6 (14 reviews)

Overview:
Carti’s Plumbing is a plumbing service located in DeSoto, TX. The company specializes in various plumbing services, catering to both residential and commercial needs.

Services Provided:
– Leak repairs
– Water heater installation and repair
– Plumbing consultations

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (972) 228-8695

Customer Reviews and Sentiment:
Carti’s Plumbing has received a mix of positive and negative reviews across various platforms:

Google Reviews: 3.6 stars based on 14 reviews.

Positive feedback highlights the technical skills of certain team members and their attentiveness to customer needs:
“Eric was prompt and attentive! He fixed my leak and took the time to explain his work.” – Katrese Scott
“I would like to commend Eric and Adam on the fantastic job they did working on my water heater!” – Bobby M

However, there are several complaints regarding customer service and communication issues:
“The main person communicating is short and needs to improve communication and customer service skills.” – D Lee
“They answered the phone very unprofessional and rude just asking what I wanted…” – Eddie Carrillo

Review Summary:
Positive Sentiments: Prompt response, technical proficiency, good customer interaction from some staff members.
Negative Sentiments: Communication issues, unprofessionalism, high charges without prior notice, and customer service complaints.

Additional Ratings:
BirdEye: 3.6 stars based on 14 reviews, reflecting a notable division in customer satisfaction.
Total Lead Smart Rating: 4.5/10

Conclusion:
Carti’s Plumbing appears to offer essential plumbing services in DeSoto, TX, with some technicians like Eric receiving commendation for their work. However, potential customers should be cautious of the reported communication challenges and inconsistent service quality.

Member Since August 2024

Listing Id 352660

Contact Info

1624 Osprey Dr, DeSoto, TX 75115
(972) 228-8695
Lead Smart Rating :
4.5/10.0

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Listing location

1624 Osprey Dr, DeSoto, TX 75115

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Reviews

D Lee

4 days ago

Definitely choose another plumbing service if you can. The main person communicating is short and needs to improve communication and customer service skills. I will not be using their services again.

Katrese Scott

9 months ago

Eric was prompt and attentive! He fixed my leak and took the time to explain his work.

Eddie Carrillo

10 months ago

They came out to take some pictures of our water heater and said they would be giving us a follow up call.. weeks went by with no call so I finally had to call them . They answered the phone very unprofessional and rude just asking what I wanted and that they had no idea of anyone coming out and would supposedly get back with me for more information which I doubt. They were the ones who had installed our water heater and now it’s rusted in less then a year so they obviously did something wrong and need to come repair it.

Blade Blade

2 years ago

Good job

Bobby M

5 years ago

I would like to commend Eric and Adam on the fantastic job they did working on my water heater! Eric and Adam had a positive attitude the entire time and were very helpful in their suggestions on how my water heater could be more efficient. If I have any plumbing needs in the future I will call Carti’s Plumbing and ask for Eric and Adam by name.

Christian Camacho

5 years ago

Wow… they were here for 5 minutes, literally, and charge $125 to show up. That is the most expensive “trip charge” I have ever heard of. I called them back and they won’t even pick up the phone. Not only will I never use them again, I will make sure to let everyone I know to choose ANYONE else. There are 1000 better options than these guys. ps… they don’t even accept credit cards!

Mohamed Shawky

5 years ago

Five Stars

Amber Dillon

6 years ago

I just want to thank Eric for coming out and fixing my busted water line!! After 3 days of no water, an infant in the house and getting the run around from other “Top name” plumbing companies, Eric with Cartis plumbing was the only one to come thru and do the job 🙏 Thank you Eric!!! You were quick and did a great job for a very reasonable price!!