Roto-Rooter Plumbing & Water Cleanup

Overview:
Roto-Rooter Plumbing & Water Cleanup is a reputable plumbing service located in Philadelphia, PA. Known for its fast response times and professional technicians, the company specializes in plumbing issues and water cleanup services.

Services Provided:
– Emergency plumbing services
– Clog diagnosis and repair
– Water cleanup
– General plumbing repairs

Hours of Operation:
Monday to Sunday: 24 hours

Contact Information:
Phone: (215) 441-4145
Website: https://www.rotorooter.com/philadelphia/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Customer Reviews and Sentiment:
Roto-Rooter has garnered a strong reputation with a rating of 4.7 stars based on 2,520 reviews across various platforms.

Positive feedback often highlights the company’s quick response, professionalism, and thorough service.
Examples of positive reviews include:
“True 5 star service. Called with a weekend emergency, technician came within 30 minutes, fair price, and great to work with.” – Byron Thompson
“Michael was extremely professional and was training another Michael today while fixing my clogged toilet, sink, and shower. It was a very fast job!” – Amanda Betteridge
“Pleased with his work!” – Nina Wiley

However, there are notable instances of dissatisfaction, particularly concerning communication and service fulfillment:
“I lost thousands of dollars of my belongings during the cleanup… and the job is STILL not done 7 months later.” – Robyn Kearney

Review Summary:
Positive Sentiments: Quick response times, professionalism, effective problem-solving, satisfactory communication.
Negative Sentiments: Issues with damage during cleanup, lack of follow-up on unresolved jobs.

Additional Ratings:
BirdEye: 4.7 stars based on 2,520 reviews, indicating a strong general customer satisfaction despite some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited. The BBB rating is NR (No Rating).
Total Lead Smart Rating: 7.5

Conclusion:
Roto-Rooter Plumbing & Water Cleanup in Philadelphia, PA, is generally a reliable choice for plumbing and water cleanup services, famed for its fast and professional approach. However, potential customers should be mindful of the mixed reviews, particularly regarding rare but significant issues with service and property damage.