Lane’s Septic Tank Services

Overview:
Lane’s Septic Tank Services is a plumbing and septic system service company located in East Palatka, FL. With a focus on providing high-quality septic services, the company has garnered a reputation for its customer service and timely assistance despite facing some mixed feedback from customers.

Services Provided:
– Septic system installation and repair
– Inspection services
– Customer consultations regarding septic system placement

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (386) 329-1105
Website: http://lanesseptic.com/

Customer Reviews and Sentiment:
Lane’s Septic Tank Services has received mixed reviews across various platforms:
Google Reviews: 4.2 stars based on 54 reviews.

Positive feedback highlights the company’s top-notch customer service and professional work. Customers have praised their quick response times, knowledgeable staff, and willingness to assist even beyond service calls.

Examples of positive reviews include:
“Fantastic company, top of the line work.” – Lincoln Warkocz
“They set the septic service standard for excellence!” – Josephine Bell
“Professional service at a reasonable price.” – Gilbert

Negative sentiments revolve around issues of communication and appointment reliability. Some customers express frustration over unreturned calls and rescheduling conflicts.

Examples of negative reviews include:
“Poor appointment set on their behalf. Won’t use them again.” – Brian Helton
“They never got back with me.” – Pierre Legare

Review Summary:
Positive Sentiments: Excellent customer service, professional workers, timely service.
Negative Sentiments: Communication issues, inconsistent appointment adherence.

Additional Ratings:
BirdEye: 4.2 stars based on 54 reviews, reflecting a generally positive customer experience with noted occasional communication issues.
Total Lead Smart Rating: 7.3

Conclusion:
Lane’s Septic Tank Services demonstrates a commitment to quality septic services in East Palatka, FL, often praised for their customer service and professional approach. However, potential customers should be aware of the mixed reviews and occasional communication issues highlighted by some clients before making a decision.