Collier Plumbing / Water heater Repair Experts

Cathy Cagle

7 months ago

I can’t get through the horrible phone system after you put your phone no in. I’m standing in my garage trying to restore hot water because my plot out and I can’t speak to anyone in the office REALLY This phone system is unprofessional and poor customer Service.

Po Po

a year ago

Not good after my new water heater service. After my new water heater installed by this company, they don’t want to do anything and answer my questions. Same time I call another plumber company, on the phone they show me how to correct the problem when I don’t have hot water, even they are not doing any service for me.

Ida Somero

a year ago

The manager (??), James (if that is his name as he wouldn’t let me speak with anyone else and he answers each time I called), lacks customer service skills. “Have a good life,” hanging up the phone, and then not picking it up when you call back is about as childish as anyone can be when I simply said that their pricing was high as there was a warranty but he said I had to pay for the labor to which I simply said if I have to pay that I would rather work w/my plumber. Noticing the majority of any “good” review is not current. That should tell you something…

Sergio Perez

2 years ago

Did not get any solutions got charge

Salty Soul

3 years ago

They install a whole house water softener system and were referred by the manufacturer of the product. Here is my feedback for John who was our installer and the company: Professional, punctual, clean installation, accurate quote and pleasant experience. Thank you!

Jack Philpot

3 years ago

Extremely professional, prompt and courteous. He fixed a problem that three other plumbers were unable to fix. Very highly recommended.

Steven Cheng

3 years ago

James W. from Collier Plumbing is very professional. He called an hour early before the scheduled time, arrived on time to fix our water heater problem even a replacement part sent by the manufacturer is missing a component. Thanks, James!

Dbusdriver71

3 years ago

Very punctual and professional. Very polite and knowledgable. The repair was reasonable as was the price. Will certainly call them for service again if needed.

Graham Carroll

4 years ago

Called 1 week ago to request a quote for installing a water conditioning system. I got a quote, confirmed it twice, and purchased the system. When it arrived, I called back to schedule an appointment to install it. When I asked about the installation quote I was given before, the dispatch person started laughing at me and said they don’t sell anything at that price. I asked if he remembered speaking with me when I got the original quote, and he just continued to laugh. When I asked for an updated quote, he told me to go F myself and hung up. At first I thought this was accidental, so I called back and politely requested an updated quote for installation again, he repeated the exact same profanity and hung up on me. Based on similar reviews below, this behavior seems to be a pattern. I informed the water conditioning OEM and they will be taking this business off their recommended installer list. Updated to respond to the false feedback from the business owner: I did not call back “10 minutes later pretending to be someone else,” I called back ~2 minutes after he hung up on me because I thought we had been accidentally disconnected. I started the second call by affirming who I was, that we had just spoken 2 minutes earlier, that I thought we had been accidentally disconnected, and that I only wanted to understand what the updated quote would be. The fact that the business owner just lied about this interaction and takes no responsibility for telling me to “go F myself” twice only underscores the legitimacy of customer feedback about abusive behavior that others reported here and on Yelp. It’s 2020 and the internet never forgets, so I’ve attached a screenshot proving the timestamps of the calls, and I also have a witness who listened to the second call on speakerphone who can confirm the chain of events and the profanity used by the dispatch person.

Gregory Palomera

4 years ago

Lenny the service despatcher was very rude to my wife and myself. We had a 11 am to 1pm window , tech showed at about 45 minutes early, we were not home, Lenny left a message on phone that he was sending tech to next job. We returned home at 10:40 called Lenny he said that we should have been home , He has no phone etiquette , patience , or scheduling ability . Dillon the serv tech returned soon after phone call. He was very polite and knowledgeable , he deserves 10 stars for satisfaction