Premier Plumbing Co in Riverside, California 92504

Premier Plumbing Co

5920 Rickenbacker Ave, Riverside, CA 92504

4.3 (22 reviews)

Overview:
Premier Plumbing Co is a plumbing service located in Riverside, CA, specializing in a variety of plumbing solutions for residential and commercial needs. They have a dedicated team with a presence in the local community and have been noted for their responsive service.

Services Provided:
– Leak detection and repair
– Pipe installation and repair
– Warranty repairs
– Emergency plumbing services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (951) 354-5402
Website: http://premierplumbingcompany.com/

Customer Reviews and Sentiment:
Premier Plumbing Co has garnered mixed reviews across multiple platforms:

Google Reviews: 4.3 stars based on 22 reviews.

Positive feedback highlights the company’s responsive technicians, effective service, and professionalism. Customers appreciated the efficiency and quality of the plumbing work completed.

Examples of positive reviews include:
“Very nice technician. Quick & clean service.” – Joe Cosmano
“Premier was called to perform a warranty repair… I would highly recommend.” – Matt Cathey

On the other hand, negative sentiments include dissatisfaction with communication and expertise, particularly when it comes to resolving issues effectively.

Examples of negative reviews include:
“I highly recommend thinking twice before contracting with American Home Shield or Premier Plumbing!!” – Jane Jennings
“We are really disappointed with the lack of expertise in this company.” – Andrew Williams

Review Summary:
Positive Sentiments: Responsive service, professional technicians, effective repairs, and quick turnaround times.
Negative Sentiments: Poor communication, lack of proper diagnosis leading to prolonged issues, and customer dissatisfaction with warranty-related services.

Additional Ratings:
BirdEye: 4.3 stars based on 22 reviews, reflecting a trend of customer satisfaction despite the occasional issue.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding service dissatisfaction.
Total Lead Smart Rating: 6.5/10. This rating is based on overall customer satisfaction, the quality of services, and the number of mixed reviews.

Conclusion:
Premier Plumbing Co presents itself as a viable option for plumbing services in Riverside, CA, noted for their responsive technicians and effective repairs. However, potential customers should be cautious of the mixed reviews, particularly regarding communication and expertise in resolving plumbing issues.

Member Since August 2024

Listing Id 379452

Contact Info

5920 Rickenbacker Ave, Riverside, CA 92504
(951) 354-5402
Lead Smart Rating :
6.5/10.0

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5920 Rickenbacker Ave, Riverside, CA 92504

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Reviews

Jonathan Ramirez

5 months ago

Thank you so much for all your support. Ive been working here since 2013. And the environment and great staff are by far the best company Ive ever had to work for. Just want to express my appreciation and gratitude to all those who have been understanding and flexible despite my limitations. Thank you so much. This company is my home. I give it my best every day and I am immensely grateful for the opportunity to work for you. My best memories in life have been working here side by side working with my dad. Thank you 🙂

jane jennings

3 years ago

Premier Plumbing’s technician, Nate, came to my home as a 2nd opinion for American Home Shield. He stated my dishwasher needed to be replaced and supposedly reported that to Premier Plumbing. He also, confirmed that what the previous technician, from Appliance Repair Experts, stated was untrue!!! By the time Nate’s report got to AHS, it was reported that there was damage and it wasn’t wear and tear. I tried calling them & AHS and they didn’t care what I had to say about what Nate told me he was reporting to replace the dishwasher. Premier Plumbing refused to let me speak to Nate or leave a message. I highly recommend thinking twice before contracting with American Home Shield or Premiere Plumbing!!

Joe Cosmano

3 years ago

Very nice technician. Quick & clean service.

Steve Marlatt

3 years ago

Great food! Great service!

Andrew Williams

3 years ago

We are really disappointed with the lack of expertise in this company. They were hired through our KB Home Warranty to find a leak on our kitchen floor. The plumber was nice, but it was extremely suspicious that he was trying to convince us our faucet was leaking, when there was no logical way the faucet could have been the cause of the severe water damage, that we suspected was our dishwasher. We wasted two weeks going through our KB Home Warranty and this lowest-bidder plumbing company, and now have to pay to have our entire kitchen island demolished and rebuilt. If the plumber had done his job in the first place and discovered the leak from our dishwasher (which I did myself, with no plumbing experience) our kitchen island would be salvageable. Thanks for the new faucet.

Raymond Ashbook

4 years ago

It was the best , good people there

Francisco Soltero

5 years ago

Good

Matt Cathey

6 years ago

Premier was called to perform a warranty repair that the original contractor refused to do. Albert arrived when I was told he would. He determined the cause of the leak and had water restored to our house in less than two hours. I would highly recommend.

Kate FitzGerald-Wertzberger

6 years ago

I have one of their technicians at my house right now, all the way in Santa Clarita! They got here on the same day and worked tediously to locate the leak I was having. They were assigned from my warranty company and I was happy to see such positive reviews and I definitely see why.