River Run Landscape Co in Fairmont-WV, West Virginia 26554

River Run Landscape Co

3443 Fairmont Ave, Fairmont, WV 26554

3.3 (4 reviews)

Overview:
River Run Landscape Co is a landscaping business located in Fairmont, WV, specializing in various landscape services. The company is known for its team led by Grant, who has garnered a mix of praise and criticism for his workmanship and customer responsiveness.

Services Provided:
– Landscaping design
– Retaining wall construction
– Covered deck building

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (304) 816-6504
Website: http://riverrunlandscape.com/

Customer Reviews and Sentiment:
River Run Landscape Co has received mixed reviews across various platforms, averaging a rating of 3.3 stars based on 4 reviews.

Positive feedback highlights the quality of work and design provided by Grant and his team. Customers have noted features such as:
“We hired Grant on two different projects…it turned out perfect.” – JoEllen Zuchelli
“Grant and his team do fantastic work. Very reliable and reasonable.” – Matthew Hull

However, notable complaints revolve around customer service issues, including delayed responses, unfulfilled commitments, and billing disputes. For example:
“It seems that he is too busy for his own good…outstanding issues remain unresolved.” – Stefanie
“It’s very disappointing that he didn’t have the courtesy to let me know that he couldn’t do the work.” – Allen Wilson

Review Summary:
Positive Sentiments: High-quality workmanship, reliable services, and friendly interactions.
Negative Sentiments: Poor communication, project delays, and unresolved customer complaints regarding service fulfillment and billing.

Additional Ratings:
BirdEye: 3.3 stars based on 4 reviews, reflecting the mix of satisfaction and dissatisfaction among customers.
Total Lead Smart Rating: 4.0

Conclusion:
River Run Landscape Co presents a range of landscaping services in Fairmont, WV, with quality work acknowledged by some customers. However, due to significant issues with communication and customer service, potential clients should carefully consider the mixed reviews before engaging with the company.

Member Since August 2024

Listing Id 549928

Contact Info

3443 Fairmont Ave, Fairmont, WV 26554
(304) 816-6504
Lead Smart Rating :
4.0/10.0

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3443 Fairmont Ave, Fairmont, WV 26554

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Reviews

Allen Wilson

4 years ago

I agree with Stephanie’s review. I had Grant do work several years ago. It was a very good job. I needed additional work done last year (2019). He came out and gave us an estimate, which we accepted. He said that he was busy and it would be two to three months. That was fine, we were not in a hurry; we were getting our home ready to sell. That was nine months ago. I called him at least three times and each time he said we were on the list to be done. The last time I called I told him we were getting ready to sell and asked if he could do the work in the next two weeks. I also asked that if he couldn’t, to please call and let me know. He said that he would give us “priority.” That was three weeks ago and I have not heard back. It’s very disappointing that he didn’t have the courtesy to let me know that he couldn’t do the work. I cannot recommend him.

JoEllen Zuchelli

6 years ago

We hired Grant on two different projects. The first one was in 2015 where they built us a retaining wall. Then just recently they built us a covered back deck. Grant came up with a great design and our back deck turned out perfect. He gave us everything we asked for and more. Everyone at River Run Landscape was respectful and friendly. I highly recommend River Run Landscape Co.

Matthew Hull

6 years ago

Grant and his team do fantastic work. Very reliable and reasonable.

Stefanie

6 years ago

We recently dealt with Grant on landscaping work at our home. It seems that he is too busy for his own good. We were very patient and felt he would do a good job. We persisted through unreturned phone calls, not showing up for estimates and delayed text responses, which should have told us something. Once the work was completed (early July) we contacted him to meet with us as the work was not done as we asked. He has yet to respond or address the issue. We received a bill totaling $300 more than estimate and the work was not fully completed. We detailed our concerns and sent that with payment in hopes he would finally contact us to resolve the issue but instead he cashed our check for payment and has yet to contact us. Be very wary if using his services. Very disheartening experience.