Imperial Surveillance, Inc

Overview:
Imperial Surveillance, Inc is a security system supplier and installation service located in Fort Wayne, Indiana. The company specializes in providing high-quality security systems, including video and alarm systems, to both commercial and residential clients.

Services Provided:
– Security system installation
– Video surveillance systems
– Alarm systems
– Customer support and consultation

Contact Information:
Phone: (260) 440-3570
Website: www.imperialcctv.com

Customer Reviews and Sentiment:
Google Reviews: 4.2 stars based on 5 reviews.

Positive feedback highlights the responsiveness of the staff, particularly mentioning the exceptional service provided by Mike, who is praised for his ongoing support after installation. Customers have noted the high quality of the installed systems and the company’s professionalism throughout the process.

Examples of positive reviews include:
“Mike was exceptional from start to finish… Highly recommend!” – Adam Gasaway
“The team is good to work with and they provide a quality product.” – Jonathan Zebell
“Great company and team… A+ service and support when needed.” – Chris Red

The complaint mentioned a refusal to install a customer-supplied camera, leading to customer frustration.

Review Summary:
Positive Sentiments: Exceptional customer service, high-quality products, professional staff, and ongoing support post-installation.
Negative Sentiments: Issues with service for customer-supplied equipment.

Additional Ratings:
BirdEye: 4.2 stars based on 5 reviews, reflecting consistent customer satisfaction.
Total Lead Smart Rating: 8.0/10. This rating considers the overall positive feedback regarding service quality, staff professionalism, and minor issues voiced in negative reviews. The strong positive sentiment, along with a mix of high ratings and a single complaint, contributes to this score.

Conclusion:
Imperial Surveillance, Inc appears to be a reliable choice for security system installation and support in Fort Wayne, IN. The company is recognized for its high-quality products and excellent customer service, although potential customers should be mindful of the reported issue regarding installation of customer-supplied cameras.