Admiral Smart Home | ADT Authorized Dealership

Overview:
Admiral Smart Home, an ADT Authorized Dealership located in San Antonio, TX, specializes in security system installation services. With a strong focus on customer satisfaction, the company provides various security solutions for both residential and commercial properties.

Services Provided:
Security system installation, equipment setup, customer support, efficient service, and communication.

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (210) 460-2111
Website: https://www.alarm.com/US/AdmiralAutomatedsecurity?home=1

Customer Reviews and Sentiment:
Admiral Smart Home has received mixed reviews, maintaining an overall rating of 4.7 stars based on 43 reviews.

Positive feedback emphasizes excellent service, prompt installations, and professionalism. Customers have praised specific staff members for their helpfulness and communication.

Examples of positive reviews include:
“Kyle was FANTASTIC! Amazing service!” – Jace Pierson
“Great company with good communication.” – Paul Reyes
“Phenomenal affordable service.” – Nathanael Young

However, there are notable concerns regarding customer service and handling of cancellations, with multiple users reporting difficulties in communication and integrity issues.

Examples of negative reviews include:
“Horrible business, never return calls and quick to point the finger at the customer.” – D. Jackson
“Stay away from this business! The manager Rudy and the sales rep Jeff will lie just to get your business.” – Ashley

Review Summary:
Positive Sentiments: Excellent service, prompt installations, good communication, professionalism, and effective security solutions.
Negative Sentiments: Poor customer service, problems with cancellations, lack of integrity from staff, and installation issues reported.

Additional Ratings:
BirdEye: 4.7 stars based on 43 reviews, suggesting a significantly positive customer experience despite some complaints.
Total Lead Smart Rating: 7.5/10. This rating reflects high customer satisfaction for service quality, though concerns over communication and handling of issues slightly lower the overall score.

Conclusion:
Admiral Smart Home stands out for its high-quality service and professional staff within the San Antonio area. While many customers express satisfaction with their installations and support, potential clients should remain cautious due to the negative experiences shared regarding customer service and integrity.