American Products Inc in Raleigh, North Carolina 27617

American Products Inc

5841 Lease Ln, Raleigh, NC 27617

4.8 (41 reviews)

Overview:
American Products Inc is a flooring store located in Raleigh, NC, specializing in a wide range of flooring materials and supplies. The company is praised for its quality products and attentive customer service.

Services Provided:
– Flooring supplies
– Hardwood flooring options
– Flooring sealers

Timings:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (919) 861-6471
Website: http://www.ampro-online.com/

Customer Reviews and Sentiment:
American Products Inc has received a high overall rating of 4.8 stars based on 41 reviews.

Positive feedback highlights the company’s excellent prices, premium quality products, and exceptional customer service. Customers appreciate the friendly staff and timely service.

Examples of positive reviews include:
“Great prices and premium products!” – Luster Exterior Cleaning LLC
“The hardwood floor options are great…beautiful floors on their way within 48 hrs!” – Todd Defren
“Timely service and a great selection of supplies sets them apart…” – Matt Poole

However, there are some negative sentiments regarding order fulfillment and communication. A complaint mentioned issues with receiving the wrong product, lack of tracking information, and delays, leading to frustration.

Examples of negative reviews include:
“I placed an order for flooring sealer… this has been a nightmare.” – Andrew Lindberg

Review Summary:
Positive Sentiments: High-quality products, great prices, excellent customer service, and speedy service.
Negative Sentiments: Issues with order fulfillment, communication challenges, and delays.

Additional Ratings:
BirdEye: 4.8 stars based on 41 reviews, reinforcing the overall positive sentiment among customers.

Total Lead Smart Rating: 8.5/10
This rating considers the overwhelming positive feedback regarding products and customer service, while also taking into account the isolated negative experiences related to order issues.

Conclusion:
American Products Inc stands out as a reliable choice for flooring supplies in Raleigh, NC, known for their quality and customer-focused approach. However, potential customers should be cautious about the occasional issues some have experienced with order fulfillment.

Member Since August 2024

Listing Id 329545

Contact Info

5841 Lease Ln, Raleigh, NC 27617
(919) 861-6471
Lead Smart Rating :
8.5/10.0

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Listing location

5841 Lease Ln, Raleigh, NC 27617

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Reviews

Luster Exterior Cleaning LLC

4 months ago

Great prices and premium products!

Dmytro Kozhyn

a year ago

Good quality wood and materials. Highly recommend.

kevin starling

a year ago

Great people to do business with speedy service and great staff.

Shayne Grant

a year ago

Got color samples I wanted, staff was great!

Todd Defren

2 years ago

The hardwood floor options are great, the staff is incredibly helpful, and they bent over backwards to accommodate our rush. We’d been screwed over 2X before finding AMPRO. We had little hope. But within 30 min here we were completely sorted, with beautiful floors on their way within 48 hrs, delivered right to the job site. (Shout out to Josh Collins. Super easy to work with and offered good counsel throughout the process. Also, IGNORE the “shabby” location and showroom! If you’re keen on fancy showrooms you’ll be put off initially but once you start looking around and interact with staff, you’ll be glad you came in.)

Andrew Lindberg

2 years ago

I placed an order for flooring sealer from AMPro and they sent me an incorrect bottle. So I contacted them (via their web sales email because apparently due to covid, they don’t have a call number anymore???). After about a day I got a call back from a member of their team, who helped in getting the replacement bottle sent, as well as allowed me to put in a new order over the phone for more bottles so I would have enough to complete my floors. After they charged my card I never received any confirmation email or tracking number for the package (they were told I needed this within 2-3 days in order to complete on time). I had to call the local number back that the agent called from, but was able to talk to a representative. She helped me look up the order (which took her about 20 minutes because apparently they can’t see orders put in from the other AMPro locations??) But she assured me it was with FedEx on their truck out for delivery by end of day yesterday (1/14)2022). It is now almost mid-day on the 15th and still no package. I also do not have the order number or tracking number. Their offices are closed on the weekends, including their customer support email. FedEx won’t give me any info on the package without tracking details. I may now have to delay the move in to my house again… this has been a nightmare. First my flooring was delayed a month and a half, now I can’t finish it. I will never order from this company again.

Matt Poole

2 years ago

We have been dealing with American Products for years. They have always been down to earth, and very personable. Timely service and a great selection of supplies sets them apart from other suppliers in the area. Our sales person, Barry, is always quick to respond to our needs. Highly recommended.

Ryan Holden

2 years ago

Great place to get all your flooring supplies!

Mauro Rodriguez

3 years ago

Great customer service