Floor Depot of Westchester

Overview:
Floor Depot of Westchester is a flooring store located in Yonkers, NY, specializing in flooring products and installation services. The company has a strong reputation for customer service and offers a wide selection of flooring materials.

Services Provided:
– Hardwood flooring repair and refinishing
– Vinyl flooring installation
– Product consultation and customer support

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (914) 969-1100
Website: www.floordepotny.com

Customer Reviews and Sentiment:
Floor Depot of Westchester has received generally positive feedback across various platforms:

Google Reviews: 4.4 stars based on 22 reviews.

Positive feedback emphasizes excellent customer service, helpful staff, and a good selection of flooring products.

Examples of positive reviews include:
“This is the best flooring place by far!… Collette was very helpful and patient…” – Tyler Putnam
“Excellent people excellent service!” – Eduard Popescu
“Good prices and helpful staff…” – Big Ed

However, there is also criticism regarding customer service experiences and return policies.

An example of a negative review is:
“Don’t bother buying anything from this store… I had to go to the store to pay cash…” – Cheng Lee

Review Summary:
Positive Sentiments: Excellent customer service, helpful staff, good product selection, competitive pricing, and detailed consultation.
Negative Sentiments: Issues with customer service, return policies, and payment methods.

Additional Ratings:
BirdEye: 4.4 stars based on 22 reviews, reflecting similar customer satisfaction.
Total Lead Smart Rating: 7.5/10. This rating considers the strong positive sentiments from satisfied customers while acknowledging the negative feedback related to customer service and product return policies.

Conclusion:
Floor Depot of Westchester appears to be a reputable choice for flooring needs in Yonkers, NY, renowned for its helpful staff and quality service. However, potential customers should remain aware of the mixed reviews regarding customer service experiences and return policies when making a decision.