Rum River Flooring in Coon Rapids, Minnesota 55433

Rum River Flooring

10301 Woodcrest Drive Northwest Suite R, Coon Rapids, MN 55433

4 (5 reviews)

Overview:
Rum River Flooring is a flooring store located in Coon Rapids, MN. It specializes in providing a variety of flooring options with a focus on quality products and customer service.

Services Provided:
– Vinyl flooring installation
– Product selection and samples
– Customer service and support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (763) 762-2399
Website: www.rumriverflooring.com

Customer Reviews and Sentiment:
Rum River Flooring has received a mixed response from customers across various platforms.

Google Reviews: 4.0 stars based on 5 reviews.

Positive sentiments highlight their knowledgeable staff, good product selection, and strong customer service:
“Good Product, Knowledgeable Staff, and Great Pricing!” – Anton Korotchuk
“Rum River stood behind the product they sold me” – Jeff Tepp

However, there are significant complaints regarding product inconsistencies:
“It appears quality control is not a priority for Rum River.” – Mary Skowronski

Review Summary:
Positive Sentiments: Knowledgeable staff, good product range, strong customer service, and willingness to address issues.
Negative Sentiments: Quality control concerns, discrepancies in product shades after installation.

Additional Ratings:
BirdEye: 4.0 stars based on 5 reviews, showing a consistent trend of mixed customer experiences.
Total Lead Smart Rating: 6.0/10

Conclusion:
Rum River Flooring appears to have a solid reputation for customer service and a good selection of flooring options. However, potential customers should be cautious about reported quality control issues and product disparities noted in reviews.

Member Since August 2024

Listing Id 305490

Contact Info

10301 Woodcrest Drive Northwest Suite R, Coon Rapids, MN 55433
(763) 762-2399
Lead Smart Rating :
6.0/10.0

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Listing location

10301 Woodcrest Drive Northwest Suite R, Coon Rapids, MN 55433

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Reviews

Mary Skowronski

5 months ago

Selected Nomad 7503 vinyl flooring. After the flooring was installed, it was discovered the stair nose strip 7503Fs material for the stairway was a distinctly different shade (green/gray vs. beige/gray.) Highly noticeable in natural light. John at Rum River shared the different materials have “transitional” shades and may not match. The two tone is an eyesore. The flooring distributor was credited the materials and now left to find an alternative solution for steps that already have the vinyl flooring portion installed. Sharing this experiene to help others avoid a similar disappointing scenario. It appears quality control is not a priority for Rum River.

Jeff Tepp

2 years ago

After 2 and a half years my Rum River flooring needed to be replaced. Through the disappointment, Rum River stood behind the product they sold me. The process took a bit to complete, but they went above and beyond in working with me, keeping me updated, and sending me samples of possible replacement flooring. I don’t often see customer service like that these days. Thank you!

Anton Korotchuk

4 years ago

Good Product, Knowledgeable Staff, and Great Pricing! They have a lot of nice private label lines that are price conscious and quality driven.