Floor & Design (Formerly: Decorama Flooring Design Center)

Overview:
Floor & Design, previously known as Decorama Flooring Design Center, is a flooring store located in Dearborn, MI. The company offers a variety of flooring solutions including tiles, hardwood, and related services.

Services Provided:
– Floor coverings (tiles, hardwood)
– Customer service and consultation
– Product ordering assistance

Contact Information:
Phone: (313) 584-2817

Customer Reviews and Sentiment:
Google Reviews: 4.5 stars based on 28 reviews.

Positive feedback emphasizes the excellent customer service, helpful staff, and wide selection of products. Customers have praised the knowledgeable employees and appreciated the assistance provided during their shopping experience.

Examples of positive reviews include:
“Excellent service Remy was very helpful.” – Tonie Noriega
“Great selection and very helpful staff.” – Shiva Shahmir
“Excellent customer service! Rami stepped up with great ideas and a sense of urgency.” – Bruce Bacon

However, there was some negative sentiment regarding unhelpful staff behavior:
“Hes rude snaps at customers and not helpful.” – Sarki Had

Review Summary:
Positive Sentiments: High-quality products, excellent customer service, knowledgeable staff, good prices.
Negative Sentiments: Rude customer interactions, lack of organization noted.

Additional Ratings:
BirdEye: 4.5 stars based on 28 reviews, indicating strong customer satisfaction with occasional issues.
Total Lead Smart Rating: 7.5/10, reflecting overall positive feedback and strong customer service, but noting the isolated negative review and organizational concerns.

Conclusion:
Floor & Design in Dearborn, MI, is a well-reviewed flooring store noted for its great customer service and product selection. While the majority of customers express high satisfaction, potential visitors should be aware of the inconsistencies in staff behavior as highlighted in some reviews.