Carpet Town

Overview:
Carpet Town is a locally owned flooring store located in La Porte, IN. The company offers a wide range of flooring materials and installation services, focusing on customer service and community engagement.

Services Provided:
– Flooring sales (carpet, wood, vinyl, laminate, tile)
– Flooring installation
– Expert advice on flooring materials

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (219) 362-3185
Website: http://www.carpettownfloors.com/

Customer Reviews and Sentiment:
Carpet Town has a solid rating of 4.1 stars based on 22 reviews across various platforms.

Positive feedback emphasizes the company’s great customer service, knowledgeable staff, and quality materials, with customers expressing satisfaction with both the purchasing experience and the installation process.

Examples of positive reviews include:
“Great place, amazing service, extremely knowledgeable.” – Phil P.
“The quality of materials is better than the big box stores.” – Chad Ginther
“I could not be happier with Carpet Town and their installer!” – Kody Kubik

However, some reviews pointed out issues with pricing and unsatisfactory experiences during estimates, leading to some customer dissatisfaction.

Example of a negative review:
“It’s a bit pricey… when they sent the woman out to do the estimate… she was rude.” – Keela Marie (KM)

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, good selection of flooring, effective installation services.
Negative Sentiments: Higher pricing, issues with at-home estimates and staff attitudes during those visits.

Additional Ratings:
BirdEye: 4.1 stars based on 22 reviews, reflecting a consistent level of customer satisfaction but with some complaints about prices.
Total Lead Smart Rating: 7.5/10, taking into consideration the overall positive sentiments and occasional concerns regarding pricing and service during estimations.

Conclusion:
Carpet Town stands out as a reliable choice for flooring solutions in La Porte, IN, well-regarded for its exceptional customer service and variety of products. However, potential customers might want to consider the feedback regarding price and estimate experiences before making their selections.