Carpet Kingdom

Danielle Brill

a month ago

Do not hire Carpet Kingdom for any wood flooring installations. My contractor hired them as the flooring specialist in my project and I was extremely disappointed in the craftsmanship and quality of product provided. To start – I had selected a flooring material that Carpet Kingdom did not work with. They shared that it was not a manufacturer they work with, so they would not guarantee the quality of the product and recommended I selected another option. They showed up to my condo 30 minutes late and interrupted a conference call, and I had to make a decision on a new material quickly. I selected the best option they had, in my opinion, a beautiful sample (including a photo). The boards that arrived and that they chose to install were awful and not reflective of the sample I had approved. One board in particular was installed in a prominent place (entryway, kitchen/hallway) and the board looked damaged. My contractor agreed – he said it looked like someone was on crack, chain smoking cigarettes, and putting them out on this board; and he had no explanation for why they would choose to install this piece (we had plenty of excess boards that were beautiful). I am attaching photos that also show some boards were installed too high (and not flush with the boards next to them), some boards were cut too narrow and showing a large gap next to the granite bathroom saddle. Multiple boards had deep scratches in them before I was able to move anything back in the apartment (this could have been the painter that my contractor hired but shows how easily damaged this flooring material was). The worst issue however was that the floor “bounced” in multiple places in this apartment. They also left a significant amount of trash and debris in my apartment and I had to pay my moving company out of pocket to remove this (this may have been my contractor’s fault) but was still an inconvenience. When the manager from Carpet Kingdom came to my apartment with my contractor to view the damaged areas, he recommended injecting glue into the areas that had a bounce, and agreed to make the necessary board repairs. So we moved forward with ordering new board material, having it delivered, acclimating to the apartment. After the next few weeks when the repair was scheduled to take place, my contractor informed me that I should “stop unpacking” and that the floor was “not repairable” and requested that I go select another floor material — from a new vendor. I had to take off an additional day of work to go pick out a new flooring material and then wait an additional three weeks for the new material to be delivered and installed. The new company completed the second installation and it was a much higher quality. Do not hire them.

Susan LeConte

10 months ago

I am a real estate broker and investor and I’ve worked with many contractors. Oscar is now my go-to floor guy. Use him! He shows up and charges what he proposes. Excellent service and a nice guy too!

sabina nowak

a year ago

Instalation of our floors went smooth fast and painless. Company was recommended by a friend, we will definitely recommend it further. Everyone is professional, knowledgeable, respectful, kind if I could give i10 stars I would

Wenshing Chou

a year ago

Rene was very helpful in getting us the carpet we wanted and within the price range we could afford. Rene’s team of carpet installers were professional and courteous, and their work is beautiful. We can’t recommend them more highly.

G L

a year ago

Rene and his team were wonderful to work with! From the intial call with Rene to setup an appointment to Rene coming to see the the carpet installation, we happy with the communication, professionalism, honesty and a fair price. Would 100% recommend.

Jorge Gonzalez

2 years ago

Professional and serious in the sale and installation of floors I recommend them.

Gladys Ruz Baron

2 years ago

Rene, the owner, is very professional and easy to work with, he answered all questions and concerns I had. His price and quality of materials are reasonable which made it possible for me to do the job. I highly recommend!

J. Feria

2 years ago

Rene is a very trustworthy person. I highly recommend Carpet Kingdom!

Linda Gonzalez

2 years ago

Prices are very high

Tania Echemendia

2 years ago

Highly reliable company , the owner is a great person and good prices