Fence Craft of Upland

Overview:
Fence Craft of Upland is a reputable fence contractor located in Upland, California. The company specializes in providing a variety of fencing solutions, catering to both residential and commercial needs. With a focus on customer service and quality materials, Fence Craft has a long-standing presence in the community.

Services Provided:
– Vinyl fence replacement
– Residential and commercial fencing
– Fencing design and installation
– Customer consultations
– Fence repairs

Timings:
Monday to Friday 8 AM to 6 PM
Saturday 9 AM to 4 PM
Closed on Sundays

Contact Information:
Phone: (909) 981-7095
Website: http://www.fencecraftofupland.com/

Customer Reviews and Sentiment:
Fence Craft of Upland has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 25 reviews.

Positive feedback emphasizes the company’s knowledgeable staff, quality materials, and exceptional customer service.

Examples of positive reviews include:
“Great customer service and extremely knowledgeable.” – Jesse Salazar
“They go above and beyond to find what you need.” – Jennifer Savit
“Efficient, hard working, and very kind.” – Gregg Nevills

Negative feedback predominantly points to service delays and issues with communication.

Examples of negative reviews include:
“Not bother to even provide a quote after 3 weeks is something else.” – KC
“Horrible customer service. Satisfaction 0.” – Abdel Mrich

Review Summary:
Positive Sentiments: Knowledgeable staff, friendly service, quality materials, and prompt repairs.
Negative Sentiments: Long delays in service, inconsistent communication, and some complaints regarding customer service quality.

Additional Ratings:
BirdEye: 3.8 stars based on 25 reviews, reflecting a similar mix of satisfaction and frustration among customers.
Total Lead Smart Rating: 6.4/10. This rating considers overall customer satisfaction, service quality, and the common issues reported, indicating a company that performs well in several areas but also has notable room for improvement.

Conclusion:
Fence Craft of Upland remains a solid choice for fencing needs in Upland, CA, highly regarded for their knowledgeable staff and quality materials. However, potential customers should be mindful of the mixed reviews, particularly regarding service delays and communication concerns.