Elrod Fence Co.

Overview:
Elrod Fence Co. is a reputable fence contractor located in Riverside, California. The company specializes in various fencing solutions and is known for its professionalism and strong customer service.

Services Provided:
– Fence installation
– Chain link fences
– Variety of fencing materials
– Customer consultations

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (951) 684-3102
Website: http://www.elrodfence.com/

Customer Reviews and Sentiment:
Elrod Fence Co. has received a generally positive response from customers, rating 4.2 stars based on 84 reviews.

Positive feedback emphasizes the company’s professionalism, helpfulness, and knowledge. Customers have particularly praised the friendly staff and the quality of service.

Examples of positive reviews include:
“Highly recommended!! Bob and everyone in his team are very pleasant and professional.” – Sandra Salazar
“I love Elrod Fence! They are so kind, helpful, professional and know what they’re doing!” – Chris Monroy
“Great staff, lots of available inventory.” – Joe Guzman

However, there are notable complaints regarding communication and customer service issues, with some customers reporting difficulties in obtaining quotes or feeling unwelcomed.

Examples of negative reviews include:
“Showed up asking questions and they didn’t seem to like it. Highly don’t recommend.” – Raul Ortiz
“For a simple chainlink fence quote, I had to send 4 emails and call more than 10 times, and still didn’t get a quote!” – Sam Aziz

Review Summary:
Positive Sentiments: Professionalism, friendliness, helpful customer service, and quality work.
Negative Sentiments: Issues with communication, quote responsiveness, and customer experience.

Additional Ratings:
BirdEye: 4.2 stars based on 84 reviews, reflecting a similar trend of customer satisfaction with some communication-related issues.
Better Business Bureau (BBB): The business has a profile that currently shows no complaints.
Total Lead Smart Rating: 7.5/10. This rating reflects the overall positive sentiment and strong service delivery, tempered by some communication complaints noted in reviews.

Conclusion:
Elrod Fence Co. appears to be a solid choice for fencing solutions in Riverside, CA, renowned for its professionalism and customer-centered service. While most reviews are positive, potential customers may want to consider the concerns about communication when seeking quotes or consultations.