Overview:
Countywide Heating and Cooling is a reputable HVAC contractor located in Westfield, MA. The company specializes in heating and air conditioning services, including installation, replacement, and ongoing support for residential systems.
Services Provided:
– HVAC Installation
– Heating System Replacement
– Air Conditioning Installation
– Maintenance and Repair Services
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (413) 731-6668
Website: http://www.cmsheatandair.net/
Customer Reviews and Sentiment:
Countywide Heating and Cooling has received a high rating of 4.8 stars based on 80 reviews across various platforms.
Positive feedback emphasizes the professionalism, knowledge, and courtesy of the staff. Customers appreciate the clear communication throughout the project and the overall quality of work provided.
Examples of positive reviews include:
“Matt explained the features and benefits… made the installation of our new HVAC system a pleasant experience.” – Paul Lata
“Professional, organized and very informative.” – Greg
“I recommend Countywide Mechanical 100%!” – Alan Riopelli
However, there are some negative sentiments, particularly regarding a single review citing poor technician competency and dissatisfaction with service pricing.
The complaint mentioned an experience with incompetent technicians, which left the customer feeling overcharged.
Review Summary:
Positive Sentiments: Professionalism, knowledgeable staff, responsive communication, quality installations, and customer care.
Negative Sentiments: Isolated issues with technician performance and service pricing.
Additional Ratings:
BirdEye: 4.8 stars based on 80 reviews, indicating a similar trend of customer satisfaction.
Total Lead Smart Rating: 8.5
Conclusion:
Countywide Heating and Cooling is a strong choice for HVAC services in Westfield, MA, noted for their professionalism and quality work. While the majority of customer experiences are positive, potential clients should remain aware of the isolated negative feedback regarding technician performance.
Member Since August 2024
Listing Id 458546