Don Carter Heating & Cooling

Overview:
Don Carter Heating & Cooling is a reputable HVAC contractor located in Athens, AL. The company specializes in providing heating, ventilation, and air conditioning services, ensuring that homeowners have a comfortable living environment year-round.

Services Provided:
– HVAC installation and maintenance
– AC repair and service
– Heating system services
– Annual maintenance plans

Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (256) 474-0027
Website: https://www.doncarterhvac.com/

Customer Reviews and Sentiment:
Don Carter Heating & Cooling has earned an impressive rating of 4.8 stars based on 50 reviews across platforms.

Positive feedback often highlights the professionalism, friendliness, and thoroughness of the service technicians. Customers appreciate timely responses and the company’s overall efficiency.

Examples of positive reviews include:
“Thanks Eddie for the amazing maintenance on my two AC units. Always professional, kind, courteous, and knowledgeable!” – Lisa Carr
“We have been using Don Carter heating and cooling for many years…never been disappointed on their professionalism, efficiency, and prices.” – Roberta Graziussi

However, a complaint noted issues with pricing, where one reviewer felt the charge for parts was excessively marked up.
“He charges 200 percent on the cost of parts. I quit using him.” – Roger Lowery

Review Summary:
Positive Sentiments: Professional service, friendly technicians, efficient maintenance, and thorough work.
Negative Sentiments: Concerns about pricing practices for parts.

Additional Ratings:
BirdEye: 4.8 stars based on 50 reviews, indicating strong customer satisfaction with minimal complaints.
Better Business Bureau (BBB): The business has a profile with no complaints noted in the last three years.
Total Lead Smart Rating: 9.2

Conclusion:
Don Carter Heating & Cooling is a highly regarded choice for HVAC services in Athens, AL, praised for its qualified staff and efficient service. While most customers report positive experiences, potential clients should be mindful of the noted concern regarding parts pricing.