AirWorks Cooling & Heating, LLC in Matthews, North Carolina 28105

AirWorks Cooling & Heating, LLC

1123 Industrial Dr, Matthews, NC 28105

4.9 (264 reviews)

Overview:
AirWorks Cooling & Heating, LLC is a heating contractor based in Matthews, NC. With a strong focus on customer service, the company provides a variety of heating and air conditioning services to both residential and commercial clients.

Services Provided:
– HVAC installation
– HVAC maintenance
– Emergency repair services
– AC service
– Heating system repair

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (704) 702-2699
Website: https://www.airworkscharlotte.com/

Customer Reviews and Sentiment:
AirWorks Cooling & Heating, LLC has received a high overall rating of 4.9 stars based on 264 reviews.

Positive feedback highlights the company’s promptness, professionalism, and quality of service. Customers appreciate the knowledgeable technicians and effective repairs.

Examples of positive reviews include:
“Cody got to us quickly and easily fixed the problem!” – Becca Jones
“Matt, Rick, and the installation team were fantastic!” – Michael Carlisle
“Tony and Steve were terrific. They were professional and informative.” – Thru Hiker

However, there are some negative sentiments, including a notable complaint regarding customer service and operational issues since a corporate takeover.
“The quality of service is AWFUL… office staff awful.” – Bruce Miller
“I had a handgun go missing… be careful!” – Brent Fincher

Review Summary:
Positive Sentiments: Prompt service, knowledgeable and professional staff, effective repair and maintenance.
Negative Sentiments: Poor communication, unresolved customer service issues, concerns about staff integrity.

Additional Ratings:
BirdEye: 4.9 stars based on 264 reviews, indicating overall satisfaction despite some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 8.2

Conclusion:
AirWorks Cooling & Heating, LLC is generally well-regarded for their heating and AC services in Matthews, NC, with many customers praising their professionalism and effective service. However, potential customers should be cautious due to some recent complaints related to customer service and a corporate takeover affecting service quality.

Member Since August 2024

Listing Id 430173

Contact Info

1123 Industrial Dr, Matthews, NC 28105
(704) 702-2699
Lead Smart Rating :
8.2/10.0

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1123 Industrial Dr, Matthews, NC 28105

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Reviews

Bruce Miller

6 months ago

Since Airworks was taken over by Dillion corp the quality of service is AWFUL. I Got no notice of fall AC service, by the time I noticed it was overdue (Oct 2023) I called to inquire why. It seems many Airworks customers were not included in the takeover maintenance schedule, was told they could have a tech come out late Jan 2024 which is Unacceptable. I had pre-paid the service with Airworks which they would not refund. Im cancelling any and all service with this company, office staff awful.

Becca Jones

a year ago

Cody got to us quickly and easily fixed the problem! AirWorks was great to work with overall. We would 100% use them and Cody again!

Peter Brentlinger

a year ago

Cody did a great job! Highly recommend!!!

Michael Carlisle

a year ago

I have been using AirWorks for years as I was still using an original system that was installed in 1994. I finally did a complete replacement and I could not be happier with my new system. Matt, Rick, and the installation team were fantastic!

Thru Hiker

a year ago

Tony and Steve were terric. They were professional and informative. Did not try to sell us anything that wasn’t needed. Would recommend this team to future customers!

Andrew Genser

a year ago

Matt and Tony were excellent. Knowledgeable, honest, and friendly. Looking forward to having them back in the spring.

Brent Fincher

a year ago

We have our hvac system maintained by Airworks. They came out and serviced our hvac system on September 21st. My wife was here with the tech, but had to keep our dog calmed down, so she remained in the garage while the tech did the maintenance inside our home. I have a .45 Springfield Armory handgun that I keep next to my bed and it happened to go missing that same day the maintenance was done. The handgun was there when I woke up and gone when I returned home from work. Strange coincidence? I don’t have any proof that the tech took it but it has set there safely for 12 years before without incident. I called the office and voiced my concerns and they said they hadn’t had any issues with things being reported stolen. There wasn’t another person or service in my house that entire week. Be careful!

Bouavanh Southivorarat

a year ago

Cody & Tony did a great job on our AC Unit. Would recommend. Super professional!

Manny Ojeda

a year ago

Tony Gant and Cody got us going quick. Very knowledgeable and professional. Definitely reliable and on time. Will always use for all our AC and heating needs. Cody is the guy in the commercial too!

D. Taylor

a year ago

We woke up this morning without AC. Cody called us when he said he would and arrived within 3 hours on a toasty Sunday. He was fantastic and had everything taken care of in record time! Thank so much to Cody and Airworks!