Master Electric of WNY

Rayelynn Paulk

5 months ago

Absolute horrible experience- received a quote addressed to Mr and Mrs with my first name and my CONTRACTORS last name- sent several emails ask him to please put the quote under my name at some point he finally did- yet he still addressed the email to Mr (Contractors name🤦‍♀️) They were going to install a Generac and upgrade my electrical. We immediately paid the down payments (over $5000 in cash) After payment was made we were told they are unsure of a start date- as they need 6 orders for the Generac before they could place my order and at the moment they only had 4 orders 🙄. Then Paul said he would put an order in with the electric company to inspect and approve. 2 weeks later- NYSEG stated he never placed the request 😠 After several emails and calls- the request was placed- we sat home all day- for Paul to say- NYSEG isn’t coming- – they pulled us up on GOOGLE maps- and our shed is too close to our electric meter and we would either have to move it or have a gate installed on the other side of the house which would have to remain unlocked so NYSEG could have complete access in case of an emergency 🤯🤯🤯 REALLY???? Made ZERO sense- however- Paul swore up and down that he was told this by NYSEG- We had the gate installed 3 days later- had to remove a tree due to the location (totaling over $1000) After that we never heard from Paul again. He stopped responding to emails. They never returned a call. I finally used my son’s phone and miraculously Cindy answered. She was extremely nasty and stated that they will not be doing the job. Mind you- this was 2 MONTHS after they received payment. She said they will send me a refund once they speak to Generac and deduct the restocking fee. I called Generac- placed what they call an IR ticket and was informed that if I do not receive my total refund to contact them and they would take care of it- They also gave me a list of reliable partners they used. 3 weeks later still no refund. My mother then contacted them (as she is quite ill and we were getting the generator for her oxygen as she was moving in with us) Cindy said they mailed me the refund. Another week goes by and my husband and go to their business personally and asked where the refund was sent and do they have confirmation from the bank that we cashed it. Cindy again was extremely nasty- refused to tell me where she mailed it- demanded that I state my address to her- we did- and her response was- yep! That’s where it was sent- however she stated 33 when our address 23- and she stated that’s what she meant. Finally I stated I went to Generac- I gave her the IR # and showed her the messages Generac sent me. At that point she cut us a check for the full refund (still haven’t seen the so called original check 🙄🤯). The location was FILTHY and smelled like there were a group of chain smokers living there. Worst experience ever!

Brad Chandler

a year ago

Master Electric installed both a new electric panel and home back up generator and they did a really great job. Paul did a really nice job explaining everything when he came out to give me a quote. Al and his team did an amazing job, I was very impressed with their knowledge, professionalism and clean up.

K. Rossi

a year ago

We needed two flush-mount ceiling lights and one fan removed, and new fixtures installed. Master Electric was reasonably priced for this small job and got us on the schedule quickly. The electrician, Tom, was professional, knowledgeable and efficient. We’ll utilize their services in the future.

Deborah Lawrence

2 years ago

They don’t call you back. I wanted some simple outlets installed. The woman who answered said Paul would call me with estimate. I called twice and she said again Paul would return the call. He never did. Unprofessional

Susan Ferris

2 years ago

Waiting to hear their quote before I can say anything about them

Victoria Gagliano

3 years ago

Paul came out to do an estimate, told me by the end of that day or next morning he would have an estimate for us. The next day I called , the lady told me , he is busy in his office with estimates and would remind him of mine. I called the next day , no answer. It’s now Saturday and still no estimate.

Brandy Wellar

3 years ago

Highly regret hiring this company. The day they came they had to leave mid job due to a coworker scorching a house so they rescheduled to have no one call that the guy never came to work and they had two call ins when I followed up why no one came. They returned a week later and cut holes way too large in all of our outlets and left a whole in our wall because they didn’t know duct work was behind the wall. They return again a week later and patch the hole and outlets for us to be left with cracked patching where we have to redo all the patching not to mention paint each room around the outlet. Such a mess in compared to past electric work we have had done. As agreed with the previous post as well, they never responded to my email or showed any remorse on the unacceptable service.

Adam Kessler

3 years ago

Working with Master Electric of WNY was an absolutely terrible experience. Among the many reasons were: it took them two months to even start the job; they left the job unfinished for a month with no communication; they had no resources to coordinate any of the activity on the job; they became unresponsive to email; and they were always unprepared for the work. At one point when speaking to their office manager, they referred to their operation as a “three-ring circus,” to which I absolutely agreed. I could go on, and can support all of this with dates and emails, but I will just implore you not to hire Master Electric of WNY. It took 6 months for them to install 5 outlets and upgrade our service, which was completely unreasonable. The worst part, for me, is that they never apologized, expressed any remorse, or made any effort to try to make things right. Overall, I’d describe it as a nightmare job, and strongly recommend you hire someone else.

Dave Berry

3 years ago

They service my Generac stand by home generator. My service Tech was Eric he was very thorough and very knowledgeable. Took time to explain what he was looking at. Thank you for being on top of my service schedule Master Electric. PS I didnt even have to call them for my yearly service they called me. Thats what I call Great customer service. Thanks again! Dave Berry

Tom Capicotto

3 years ago

All in all we found Master Electric of WNY to be AWESOME. They were “helping us” get to a solution as to why our Generator was not working and not trying to sell us something we didn’t need. We assumed our House Generator had died after our latest power outage when it didn’t go on and we were manually bailing out our sump pump in the basement. We called up the company who has been performing our yearly maintenance on this Generator and someone came out and performed the “scheduled” maintenance (which happened to be scheduled for in a month as it was) and we were told “it could be anything” and “instead of trying this and that you should just get a new Generator”. We also got an estimate on what it would cost to replace the Generator. Luckily my husband wanted another opinion and estimate. Thru our local online NEXTDOOR site someone HIGHLY RECOMMENDED we call Master Electric of WNY, that they were “AWESOME”. I’m so glad we called them. Not only did Paul come out and give us an estimate for a new Generator (which was reasonable and the best detailed “estimate” we have ever seen for anything) he suggested that it could be something as minor as an oil sensor and/or a new battery that may be needed. Eric then came out and checked out the Generator and that’s exactly what it needed and he replaced the oil sensor. It also turned out that the battery was badly corroded (as if it was never touched). Instead of calling out the company who we have the maintenance plan with to replace it, we had Master Electric of WNY replace it. All in all we found Master Electric of WNY to be AWESOME. If and when we need a new Generator we will be using them. Also when we have any electrical work that needs to be done will be calling them. We appreciate Master Electric of WNY putting customers over money. Paul, Cindy (in the office) and Eric all were first rate when it came to dealing with them in person or on the phone. My wife and I HIGHLY RECOMMEND Master Electric of WNY. You will be happy you called them first.