Hoover Electric Plumbing Heating Cooling

Overview:
Hoover Electric Plumbing Heating Cooling is a comprehensive service provider located in Troy, MI. The company specializes in electrical, heating, and cooling solutions, catering to a wide range of residential needs. With a strong reputation for professionalism and customer service, Hoover Electric has established itself as a trusted choice in the HVAC and electrical service industries.

Services Provided:
– Electrical services
– Heating and cooling services
– Plumbing services
– VIP membership programs
– AC inspections

Hours of Operation:
Monday to Saturday 8 AM to 7 PM
Closed on Sundays

Contact Information:
Phone: (248) 277-5967
Website: https://www.callhoover.com/service-areas/troy/?utm_source=organic&utm_medium=gbp&utm_campaign=troy_gbp

Customer Reviews and Sentiment:
Hoover Electric Plumbing Heating Cooling boasts an impressive rating of 4.8 stars based on 3055 reviews.

Positive feedback frequently emphasizes the company’s excellent customer service, knowledgeable technicians, and fair pricing.

Examples of positive reviews include:
“Customer service is A1, the technicians are knowledgeable and friendly.” – Laura Turner
“Very professional. Clear explanations, prompt execution.” – Gerald VanDusen
“Fabulous, timely and kind service.” – Melissa Ser

However, negative sentiments arose from scheduling issues and communication problems, as demonstrated by the following comments:
“Was told that I could get a quote today…was called back and told they couldn’t make it today.” – Joe Kuderik
“This company will only schedule a day and not even give you a time.” – Murray Wilson

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable and friendly technicians, prompt execution, variety of services offered.
Negative Sentiments: Issues with scheduling, communication difficulties, and customer dissatisfaction with quotes.

Additional Ratings:
Total Lead Smart Rating: 7.5
This rating reflects overall customer satisfaction, quality of service, and highlights from both positive and negative reviews. Although the business has a strong overall positive sentiment, the notable complaints regarding scheduling have affected the overall score.

Conclusion:
Hoover Electric Plumbing Heating Cooling is recognized for its reliable HVAC and electrical services in Troy, MI, and is particularly noted for its high-quality customer service and expert technicians. However, potential clients should consider the mixed feedback regarding scheduling and communication before making a decision.