Serenity Clean of Columbus in Columbus-OH, Ohio 43229

Serenity Clean of Columbus

1000 E Dublin Granville Rd, Columbus, OH 43229

4.9 (47 reviews)

Overview:
Serenity Clean of Columbus is a professional house cleaning service located in Columbus, OH. The company is known for its thorough cleaning and customer-oriented services, aiming to provide a satisfying experience for its clients.

Services Provided:
– House cleaning services
– Detailed cleaning
– Quick scheduling
– Attention to detail

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (614) 686-7576
Website: https://www.serenityclean.com/columbus-ohio

Customer Reviews and Sentiment:
Serenity Clean of Columbus boasts an impressive rating of 4.9 stars based on 47 reviews across various platforms.

Positive feedback highlights the company’s professionalism, thoroughness, and the quality of cleaning provided. Customers have praised their reliability, attention to detail, and excellent customer service.

Examples of positive reviews include:
“Serenity Clean is Fantastic! Our cleaner woman was so kind, reliable, & hard working!” – Gretchen Wells
“Awesome attention to detail, very respectful of our space – we will absolutely use them again!” – Amanda Oxenham
“Such a great job by the ladies…the house was sparkling clean.” – Phil Smith

The negative reviews point to issues with inconsistent cleaning, including neglected areas and damages to property, leading to customer dissatisfaction.

Examples of negative reviews include:
“The house looked no different… if you’re looking for a good home cleaning I’d look elsewhere.” – Szabo Insurance
“They forgot to vacuum the master bedroom, didn’t clean the dining room table, and we dealt with a couple household items getting broken.” – lindsay lamberjack

Review Summary:
Positive Sentiments: High-quality cleaning, punctual service, professional and friendly cleaners, great attention to detail.
Negative Sentiments: Inconsistent cleaning results, damage to property, unresolved complaints regarding service quality.

Additional Ratings:
BirdEye: 4.9 stars based on 47 reviews, reflecting a strong customer satisfaction trend with minor issues reported.
Total Lead Smart Rating: 8.5/10. This rating is derived from the high average rating and the overall customer satisfaction despite some reported inconsistencies in service. While the business enjoys a solid reputation, the negative feedback on service quality cannot be overlooked.

Conclusion:
Serenity Clean of Columbus stands out as a reputable choice for house cleaning services in Columbus, OH. Their commitment to customer satisfaction and attention to detail is highly praised, but potential customers should consider the mixed reviews concerning service consistency and address any specific concerns before booking.

Member Since July 2024

Listing Id 100208

Contact Info

1000 E Dublin Granville Rd, Columbus, OH 43229
(614) 686-7576
Lead Smart Rating :
8.5/10.0

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Listing location

1000 E Dublin Granville Rd, Columbus, OH 43229

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Reviews

Gretchen Wells

a week ago

Serenity Clean is Fantastic! I appreciated how they helped me book for their awesome cleaning service. Our cleaner woman was so kind, reliable, & hard working! Great appreciation and deep thanks to her!

Amanda Oxenham

2 weeks ago

Had a great experience with Serenity Clean! They scheduled on short notice, arrived on time, and did an excellent job. Awesome attention to detail, very respectful of our space – we will absolutely use them again!

Elmira K

2 weeks ago

Katie was extremely thorough and attentive! Very pleased with how everything turned out

Szabo Insurance

3 weeks ago

I paid for a 5 hour clean, the person cleaning the house arrived on time and stayed for the entire 5 hours. The house looked no different, they did not follow my priority list, and our vacuum was broken by the cleaner. I’m not sure why our vacuum was even used they brought their own in. If you’re looking for a good home cleaning I’d look elsewhere. Update: I can’t figure out how to reply to the owner’s response so I have to update my original post. They told me I had to provide a video of the vacuum being broken, our cameras only save the footage for 24 hours so I no longer have the video. I didn’t realize it was broken until after the video of the cleaner of was no longer available. So now my home looks no different and I am down a shark vacuum.

Linda Weiss

3 weeks ago

Tiffany did beautiful job this morning. 5 STARS LINDA WEISS

Trish Fausel

3 weeks ago

Katie did a fabulous job!

Phil Smith

a month ago

Such a great job by the ladies ( 6/12). By the time they left the house was sparkling clean. I so appreciate their hard work and professionalism.

Joe Vance

a month ago

They did a great job. The cleaners were professional and thorough. We are very happy and surprised with how clean they were able to get everything, and their rates were very competitive.

lindsay lamberjack

a month ago

We started off having a great experience with this company, but soon started seeing many problems. The cleaners completely disregarded our whole first floor one day during cleaning, leaving us to pay for them to clean rooms that were not even touched. They forgot to vacuum the master bedroom, didn’t clean the dining room table, and we dealt with a couple household items getting broken. Again, they started off as good cleaners who were easy to book, but at this point I would not recommend this cleaning service to anyone.

Marie Blodgett

a month ago

Serenity Cleaning did a wonderful job. I would highly recommend them. BEAUTIFUL JOB!