Michelle’s Cleaning Services in Westmont-IL, Illinois 60559

Michelle’s Cleaning Services

737 Oakwood Ct, Westmont, IL 60559

2.5 (8 reviews)

Overview:
Michelle’s Cleaning Services is a house cleaning service located in Westmont, Illinois. The company offers a range of cleaning services, though it has experienced mixed reviews regarding the quality of its operations.

Services Provided:
House cleaning services

Contact Information:
Phone: (630) 325-6258

Customer Reviews and Sentiment:
Google Reviews: 2.5 stars based on 8 reviews.

Positive feedback is limited, but a couple of customers have mentioned satisfactory experiences.
Examples of positive reviews include:
“I’ve used this service for many years and have been very happy with it.” – John Dixon
“We have had Jenny help us with our home multiple times. She’s funny, punctual and fantastic!” – Joe L

However, there are numerous negative sentiments reported, such as poor cleaning quality and unprofessional behavior from management.
Examples of negative reviews include:
“Unless you speak Polish they understand NOTHING…the worst cleaning I’ve ever experienced!” – Heidi Valenti
“Michelle is the rudest business owner I have ever spoken to.” – Nisreen

Review Summary:
Positive Sentiments: Some customers noted reasonable prices and satisfactory cleaning.
Negative Sentiments: Common themes include poor cleaning quality, rude customer service, lack of professionalism, and unfulfilled service expectations.

Additional Ratings:
Total Lead Smart Rating: 3.0

This rating reflects the overall dissatisfaction from many customers paired with a limited amount of positive feedback. The complaints regarding unprofessional conduct and inadequate cleaning significantly impact the company’s reputation.

Conclusion:
Michelle’s Cleaning Services appears to be a less reliable option for house cleaning in Westmont, IL, with consistent issues raised by customers around service quality and management behavior. Potential clients may want to consider other alternatives before choosing this service.

Member Since July 2024

Listing Id 96068

Contact Info

737 Oakwood Ct, Westmont, IL 60559
(630) 325-6258
Lead Smart Rating :
3.0/10.0

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Listing location

737 Oakwood Ct, Westmont, IL 60559

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Reviews

Heidi Valenti

7 months ago

I should have read the reviews before i booked a cleaning .Unless you speak polish they understand NOTHING worst cleaning ive ever experienced!! Dirt in corners didn’t change the mop bucket water once in the 3 levels cleaned. I called Michelle a few times asked her to explain the issues. She told ne to just let them be to do their job…so i did, only to see they didn’t use any water while cleaning showers and bathtubs 😳Final call Michelle says stop calling 😂😂😂😂😂in other words…write the check$360 write tge bad review and we’re done!!. I used Michelle’s cleaning 15-20 years ago…apparently she doesn’t care anymore. Sad This is an honest review of a company thats used to be good at the cleaning job!

John Dixon

2 years ago

I’ve used this service for many years and have been very happy with it. The prices are reasonable and the cleaning is always very good. They are a professional business and insured.

Gladys Monroy

2 years ago

Horrible they sent a 70 year old to clean my house

Nisreen

4 years ago

NEVER EVER EVER USE THIS SERVICE!!!!! Michelle is the rudest business owner I have ever spoken to – she was rude, unhelpful and blaming me for the cleaners that came to my house! All the reviews below characterizing her rudeness are absolutely true. One of the cleaners was “mad” that I only had one swiffer wet wipe left in the box I handed her so she THREW IT AT ME! I have never felt so disrespected in my own home! I asked them to leave after 20 minutes of them coming which by the way was 30 minutes later than when they said they would come. They brought zero cleaning supplies and kept demanding things from me, the did not know how to clean and I had to kept telling them how to clean and what products to use. They were seriously the worst service I have ever used. DO NOT HIRE!!! you are honestly better off just not cleaning your house.

Sang Baum Kang

5 years ago

It was totally nightmare. On June 7, 2019 (Fri), their cleaning lady damaged my gas cook top because water shorted electric system of my gas stove. I received an estimate of $570 from a professional appliance repairer. The estimate from the appliance repairer clearly states “Unit was shorted by water damage, needs new electrical system.” I sent the estimate to Michelle’s Cleaning Service and called them on June 10, 2019 (Mon). Michelle’s Cleaning Service said “you do not know what you are talking about” and just hung up the phone. It was very rude and unprofessional. Later they apologized and paid for portion of the costs.

Joe L

6 years ago

We have had Jenny help us with our home multiple times. She’s funny, punctual and fantastic! Highly recommend.

Kim Tran

6 years ago

The manager is so rude and unprofessional.she has no work ethics and she hang up the phone on your face when she is not In a good mood. I will never recommend her to no one. Service is very bad and they never come on time. They don’t clean good, as if it was not touched.