Eliteness Cleaning Maid Service of Birmingham

yaritza fanini

8 months ago

Jasmine is very thorough and often volunteers to do things like clean up the grandchildren’s and cat’s toys

LeeAnne

11 months ago

I book for a deep clean on a Tuesday evening and was told the “cleaners” would be there in Thursday and my reservation time was 10am-12pm. At 10:30am Thursday morning I called because no one was there, I was then told the CLEANERS would be there BETWEEN 10am and 12pm, which is a big difference than implying the would finish during that time. About 11am the ONE CLEANING GIRL SHOWED UP. My condo is 1730sqft and three floors, 3bed/3 bathrooms, 3 Walk in closets.. the young lady arrived, I showed her around. Nothing in my home is extremely dirty but I’ve had three surgeries in the last year and one roommate was moving out with another one in. I had already cleaned in the microwave, stove, bathtubs before I decided to hire a cleaning service.. I knew one girl was not going to be enough… Which she explained if she brought someone else with her, she woul lose money, as she was a contractor that owned her own company and actually loses money working for this company. Most of the items listed on the check list were not done, the baseboard were cleaned ONLY IN ONE BEDROOM, DID NOT TOUCHED IN TWO, NOR THE HALLWAYS, FRIDGE NOT TOUCHED , KITCHEN SHE WIPED DOWN ONE WALL, NO CABINETS, THE BATHROOMS SHE RINSED THE TUBS I CLEANED, DID NOT CLEAN BUT 1/3 BATHROOM MIRRORS, only vacuum 1/3 bedroom throw rugs, wiped 1/4 tables in living room, used my vacuum as hers was broken on maybe 12 inch spot in my living room out of a 12ft x 12 ft beige carpet… The bedroom dirt was swept into air vents on the floor. I have four cats, which they knew when pricing me.. the beds sheets I left on bed were put up instead on on the bed. Dust bunnies think on fans, baseboards, hallways, tables, mirror spot, basically the home was wiped down if that much. I felt so bad because I thought she was working he hard but when out of sight nothing was done and I tipped her in $60 in cash because she told me how the main company keeps almost every thing paid. I left a kind review, and didn’t list all this but I called the company first thing Friday morning. They called me back and said I qualify for a re-clean. My roommate was moving in Saturday and we had workers installing a new water heater, I told them I didn’t want a re-clean I wanted my money back. The money was already on hold and out oh my account the moment I scheduled them. The day my home was clean the money technically was taken out on Wednesday, Thursday, Friday and Saturday morning the money was it was back in my account and I was traveling on Sunday. Monday morning comes around and I’m overdrawn over $330 . The took the fees back out three days later they were released. My home was only half wiped down and now I’m overdrawn ! Don’t use this company. Save your money.