Panza Plumbing & Heating in Newton-MA, Massachusetts 2465

Panza Plumbing & Heating

857 Watertown St, Newton, MA 02465

3 (2 reviews)

Overview:
Panza Plumbing & Heating is a plumbing service based in Newton, MA. The company specializes in plumbing repairs and installations, offering prompt service to address urgent plumbing needs.

Services Provided:
– Plumbing repairs
– Boiler installation and replacement
– Emergency plumbing services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (617) 965-0716

Customer Reviews and Sentiment:
Panza Plumbing & Heating has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 2 reviews.

Positive feedback emphasizes the promptness, reasonable pricing, and professionalism of the staff. Customers specifically appreciate quick response times and effective solutions.

Examples of positive reviews include:
“Incredibly kind and professional… very reasonable” – Olivia Berzin

The negative feedback is notably severe, with one customer describing a “very unpleasant experience,” citing unprofessional behavior, poor workmanship, and inadequate response to issues.

Examples of negative reviews include:
“…made a careless yet costly mistake… rude, unprofessional and juvenile response” – Dennis Sandler

Review Summary:
Positive Sentiments: Prompt service, reasonable estimates, kindness and professionalism of staff.
Negative Sentiments: Poor workmanship, unprofessional behavior, and lack of response to customer complaints.

Additional Ratings:
BirdEye: Currently not available due to insufficient review count.
Total Lead Smart Rating: 4.0

Conclusion:
Panza Plumbing & Heating offers reliable plumbing services and has a reputation for good responsiveness and reasonable pricing. However, potential customers should be cautious due to a significant negative review indicating serious issues with workmanship and professional conduct.

Member Since August 2024

Listing Id 373060

Contact Info

857 Watertown St, Newton, MA 02465
(617) 965-0716
Lead Smart Rating :
4.0/10.0

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Listing location

857 Watertown St, Newton, MA 02465

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Reviews

Dennis Sandler

4 years ago

We had a very unpleasant experience with Mario. First off, he made a careless yet costly mistake of improperly fastening two segments of a pipe such that every time we did laundry, the poorly fastened connector would cause a fountain of water to fill our basement. Secondly, just recently we discovered that the plumbing work he did outside also resulted in a fountain-like burst of water any time we would turn on our sprinkler system. It’s my understanding that a plumber’s work is suppose to last more than just for the summer season. What outraged us the most was his utterly rude, unprofessional and juvenile response and complete refusal to own up to his mistake when I contacted him and made him aware of the fact that his service left our plumbing worse than it had originally been. The least he could have done is promptly called me back and apologized instead of yelling at my wife with his bluntly sexist attitude. The other day I left him a polite voicemail addressing the second problem. Unsurprisingly, he chose not to return my phone call. I will leave this review everywhere I can. For any specific questions about the work he did and what he did wrong, please leave a comment on the Google review, and I will respond as soon as I am able to.

Olivia Berzin

5 years ago

In the middle of a very very cold snap, my boiler’s pilot light went out for the umpteenth time. I decided to replace the boiler since replacing the individual parts that needed replacing was going to cost quite a bit. I began calling around and Mario was the only one who offered to come out right away to provide an estimate. His estimate was very reasonable and the work was done within just a few business days. Mario and his colleague Alex were incredibly kind and professional, and Maria was wonderful to work with as well. I’m so grateful to have found Panza Plumbing and look forward to working with them in the future. I unequivocally recommend them.