John R Estes Plumbing & Heating

Overview:
John R Estes Plumbing & Heating is a professional plumbing service located in Lexington, KY. They offer a range of plumbing solutions, prioritizing customer satisfaction and prompt service.

Services Provided:
Plumbing repairs, garbage disposal repair, water heater replacement, quick emergency plumbing services.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (859) 253-4766

Customer Reviews and Sentiment:
John R Estes Plumbing & Heating has received a mix of reviews across various platforms:

Google Reviews: 4.6 stars based on 56 reviews.

Positive feedback highlights the company’s professionalism, fast service, and reasonable pricing. Customers have noted their responsiveness and the quality of work provided.

Examples of positive reviews include:
“They were fast, professional, and they fixed my problem for a reasonable price.” – Matt B
“I can always count on John R Estes Plumbing to be here quickly and give great service.” – Deborah Taylor
“Very personable and professional. The gentlemen answered my questions in a way I understand.” – debra spence

However, some complaints highlight issues such as a lack of follow-up and service inadequacies.

Examples of negative reviews include:
“The work he did only made things worse…” – Linda Brown
“No call back.” – Ron Stewart

Review Summary:
Positive Sentiments: Professionalism, prompt service, reasonable pricing, responsiveness, and quality work.
Negative Sentiments: Inadequate service, no follow-up, and lack of communication.

Additional Ratings:
BirdEye: 4.6 stars based on 56 reviews, demonstrating a generally positive customer experience.
Total Lead Smart Rating: 7.5

Conclusion:
John R Estes Plumbing & Heating appears to be a reliable choice for plumbing services in Lexington, KY, especially noted for their professionalism and promptness. Nevertheless, potential customers should take into consideration the mixed reviews regarding service quality and communication issues before making a decision.