911 Restoration Inc.

Overview:
911 Restoration Inc. is a water damage restoration service located in Sunrise, Florida. They specialize in addressing issues related to water damage, mold remediation, and other restoration services, providing prompt and professional assistance to homeowners facing unexpected problems.

Services Provided:
– Water damage restoration
– Mold remediation
– Damage assessment
– Emergency response

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (305) 280-0755
Website: www.911restorationmiami.com

Customer Reviews and Sentiment:
911 Restoration Inc. maintains an impressive rating of 4.9 stars based on 444 reviews across various platforms.

Positive feedback emphasizes the company’s professionalism, efficiency, thoroughness, and the knowledge of their staff. Customers have noted the courteous nature of their team and the clear explanations provided, particularly by project manager Mauricio.

Examples of positive reviews include:
“Mauricio was courteous, and efficient, giving us a clear explanation of the cause and remedy for some mold issues.” – Kate
“They are fast, clean, meticulous, and friendly.” – Harold Iglesias
“Mauricio was BEYOND amazing … he was knowledgeable.” – Jessy Babot

However, there is a notable negative sentiment from a customer who described their experience as pushy and manipulative with regard to billing practices, which has raised concerns about the integrity of their operations.

Negative review example:
“Based on our experience here, their 5 star reviews must have been bought.” – Kyle Kinmon

Review Summary:
Positive Sentiments: Professional and efficient service, knowledgeable staff, clear communication, timely responses, and thorough clean-up.
Negative Sentiments: Concerns regarding aggressive sales tactics and issues with billing practices.

Additional Ratings:
BirdEye: 4.9 stars based on 444 reviews, showcasing strong customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited, with a BBB rating of A+.

Total Lead Smart Rating: 8.5/10

Conclusion:
911 Restoration Inc. is a highly rated choice for water damage restoration services in Sunrise, FL, particularly praised for their professional and knowledgeable staff. While the majority of customer reviews are positive, potential clients should remain aware of the mixed sentiments stemming from sales strategies that some have found questionable.