Quality First Termite Control in Laguna Hills, California 92653

Quality First Termite Control

26072 Merit Cir # 126, Laguna Hills, CA 92653

3.8 (13 reviews)

Overview:
Quality First Termite Control is a pest control service located in Laguna Hills, California. The company specializes primarily in termite control and has been noted for their commitment to customer service.

Services Provided:
– Termite control
– Pest control consultations

Wildlife Control Offered:
No

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (949) 348-1730
Website: http://qualityfirsttermitecontrol.com/

Customer Reviews and Sentiment:
Quality First Termite Control has received a mix of reviews across various platforms.

Google Reviews: 3.8 stars based on 13 reviews.

Positive feedback highlights the company’s professionalism and effective service:
“These guys rock, true to their word.” – Karen Espinoza
“They were timely, polite and fixed our problem during the first visit.” – Lisa Pursley
“Quality service, personable and punctual.” – Jean Boetto

However, negative feedback points to significant issues with service delivery and customer service:
“Don’t let the word quality in their name fool you… terrible experience from start to finish.” – Heather Pellicer
“Very poor customer service.” – Justin Anderson

Review Summary:
Positive Sentiments: Effective termite solutions, punctual service, good customer interactions.
Negative Sentiments: Poor service quality, inadequate communication, unsatisfactory handling of customer complaints.

Additional Ratings:
BirdEye: N/A
Better Business Bureau (BBB): N/A
Total Lead Smart Rating: 5.0
This rating reflects a balance between positive experiences and serious complaints regarding service quality and customer interactions.

Conclusion:
Quality First Termite Control has a reputation for effective termite solutions and friendly customer service in Laguna Hills, CA. However, potential customers should be cautious of the mixed reviews, particularly concerning service quality and communication issues.

Member Since August 2024

Listing Id 198524

Contact Info

26072 Merit Cir # 126, Laguna Hills, CA 92653
(949) 348-1730
Lead Smart Rating :
5.0/10.0

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Listing location

26072 Merit Cir # 126, Laguna Hills, CA 92653

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Reviews

karen Espinoza

a year ago

These guys rock , true to their word. Abd get rid of those little buggers.

Kathryn A

a year ago

Owner likes to harass people in their place of business. Based on other comments doesn’t sound like he knows how to treat people or to run a business.

Heather Pellicer

3 years ago

Don’t let the word quality in their name fool you, with the exception of the nice owner, nothing is quality about the service they provide. Terrible experience from start to finish with our termite service…first, they gave us a 12 hour warning that they would be arriving at 6 am the next morning, while here they made a mess of our home including peeing all over the floor in our bathroom, also put my daughters mattress outside and didn’t let us know so it was outside the whole time we were out of town for 4 days, while painting they never put down drop cloths, so we have paint and caulking material all over the ground surrounding our home, I let them know they needed to come clean up and a month later they showed up, the very rude gentleman argued with me that that paint was old and they didn’t do it, which they absolutely had. Just a very frustrating and unpleasant situation with this company. Save yourself the headache and look elsewhere…NOT quality!!!

Justin Anderson

3 years ago

Did a google search for pest control, led me to their website. Called in and spoke to a lady who informed me they only do termite control. I told her she might want to check her internet ads because I literally clicked on their ad for pest control. She got upset and hung up on me when I was only trying to help, as I have a background in internet advertising and I know they paid for my click. Very poor customer service.

Lisa Pursley

3 years ago

They were timely, polite and fixed our problem during the first visit. I had a follow up question a few weeks later and they were super helpful over the phone and offered to come out to check. I was really happy with their service and will definitely use it again if we need to!

Jean Boetto

4 years ago

Quality service, personable and punctual

Leo E. Otero

6 years ago

Great family team, very helpful and detailed work. We renewed our agreement based on their service, organization and professionalism.

Saul Gvili

7 years ago

Used their services in two condos I just sold. Wonderful customer service and knowledgeable and friendly techs. Highly recommended!