M.J. Norton Security Inc.

Overview:
M.J. Norton Security Inc. is a prominent security guard service based in Springfield, MA. The company specializes in providing reliable security solutions, ensuring the safety and well-being of its clients in various locations, including high-traffic areas like the MGM casino and local community spots.

Services Provided:
– Security guard services
– Event security
– Customer assistance
– Community safety enhancement

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (888) 734-0707
Website: http://www.mjnortonsecurity.com/

Customer Reviews and Sentiment:
M.J. Norton Security Inc. has received positive feedback on their service quality across various platforms, maintaining a rating of 4.4 stars based on 33 reviews.

Positive sentiments highlight the professionalism, reliability, and helpfulness of their staff. Customers have commended the company for creating a safer atmosphere and providing excellent customer service.

Examples of positive reviews include:
“Very professional and reliable company… Definitely an improvement that myself and my family appreciate.” – ivonnett guzman
“Very good people… They made me and my children feel safe.” – Captain Underpants
“Best security company I’ve ever worked with.” – Ben Frank

However, there is a notable complaint regarding an incident involving an employee, which negatively impacted one customer’s experience:
“Worst company ever!! One of their employees decided to do a hit and run with me.” – Sydney Worm

Review Summary:
Positive Sentiments: Professionalism, reliability, dedicated staff, improved safety perceptions in the community.
Negative Sentiment: Isolated incident involving an employee’s misconduct leading to a serious complaint.

Additional Ratings:
Google Reviews: 4.4 stars based on 33 reviews, reflecting strong customer satisfaction despite isolated incidents.
Total Lead Smart Rating: 7.5/10
This rating accounts for overall customer satisfaction and positive feedback, though it is tempered by the negative incident reported.

Conclusion:
M.J. Norton Security Inc. stands out as a reliable choice for security services in Springfield, MA, particularly noted for their professionalism and impactful service. Customers can expect a strong commitment to safety, although they should remain aware of the isolated complaints regarding employee conduct.