Marina Maids in Springfield-VA, Virginia 22150

Marina Maids

6417 Loisdale Rd # 302, Springfield, VA 22150

4.1 (37 reviews)

Overview:
Marina Maids is a house cleaning service located in Springfield, VA. The company specializes in residential cleaning services, catering to various customer needs such as move-out cleaning, regular housekeeping, and special cleaning tasks.

Services Provided:
– House cleaning
– Move-out cleaning
– Rug cleaning
– Deep cleaning
– Bi-weekly cleaning services

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (703) 333-6163
Website: http://www.marinamaids.net/

Customer Reviews and Sentiment:
Marina Maids has received mixed reviews, boasting an overall rating of 4.1 stars based on 37 reviews.

Positive feedback highlights the company’s thorough cleaning, reliability, and excellent customer service. Customers have expressed gratitude for the responsiveness and quality of the cleaning provided.

Examples of positive reviews include:
“Great service and very good job cleaning.” – Hoda Yusuf
“Marina Maids will get me as a returning customer… I was blown away!” – Stephanie Averitt
“They are always on time and accommodating with special requests.” – Beth King

Negative sentiments point to issues with communication, poor cleaning quality, and unprofessional behavior, particularly regarding damage to property.

Examples of negative reviews include:
“Very disappointed in this cleaning team… trash cans, blinds, furniture.” – Sherman Summerville
“I was not paid for the days I worked at all.” – Erika Velasquez

Review Summary:
Positive Sentiments: Thorough cleaning, responsive customer service, professionalism, and reliability.
Negative Sentiments: Poor communication, unresolved issues with management, and incidences of property damage.

Additional Ratings:
BirdEye: 4.1 stars based on 37 reviews, indicating a balance of customer satisfaction with some significant concerns.
Total Lead Smart Rating: 6.5/10. This rating reflects a mix of positive experiences and serious complaints, particularly involving customer service and cleaning quality, leading to a cautious recommendation for potential clients.

Conclusion:
Marina Maids demonstrates a commitment to providing quality cleaning services in Springfield, VA, highlighted by strong customer loyalty and positive experiences. However, potential clients should take note of the mixed reviews and concerns regarding communication and professionalism, which could affect their overall experience.

Member Since July 2024

Listing Id 120630

Contact Info

6417 Loisdale Rd # 302, Springfield, VA 22150
(703) 333-6163
Lead Smart Rating :
6.5/10.0

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Listing location

6417 Loisdale Rd # 302, Springfield, VA 22150

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Reviews

Jeremy Garner

a year ago

Oye expensive and the cleaning was not well completed. Always see their flyers all over the neighborhood, they usually fly away from peoples guardrails. Oye stop littering

Hoda Yusuf

a year ago

Love them.great service and very good job cleaning

m “Masi” B

a year ago

Terrible communication from management. I have different definitions of clean compared to them. I would recommend them if you had a major party or large gathering and you need assistance on cleaning up.

Stephanie Averitt

a year ago

I cannot express enough how much Marina Maids saved the day y’all ! We got hit with an unforeseen last minute bind for a move out clean and I was calling every cleaning company looking for a ‘Hail Mary’ save… And Ms. Merrell was that miracle for us! Ms. Merrell sent Amira & Mo cleaning team to clean our house (top to bottom!), LAST MINUTE!! When Amira & Mo were done cleaning they showed me their work and I cried. I was blown away and so much stress left my shoulders (y’all I’m pregnant too with baby #2)… I was so happy with their work. This teams work is TOP NOTCH! Marina Maids will get me as a returning customer (and hopefully not another last minute situation again). Thank you Marina Maids! Thank you Ms. Merrell! Thank you Amira & Mo !!!

Sheree Stewart

2 years ago

Oh my goodness!! What a GREAT company! I don’t do reviews unless I receive either excellent noteworthy service or extremely bad and either way I want to warn ppl. This company did not disappoint. Great customer service, communications to come up with a plan, follow up prior to execution, and overall the service! In less than a day I was able to call and get scheduled for a rug cleaning and deep cleaning for a refrigerator for a great price. Mariana maids also completed my move out cleaning and the home was spotless. You def want to use this company for your next cleaning service.

Erika Velasquez

2 years ago

I worked for this company and the owner has underpaid staff and i did not receive any payment for the days i worked at all

Shavonne Gumbs

3 years ago

I have been using this company for the past 3 years for both my home and office cleaning. The last time they cleaned my office one of the cleaning staff (who was very rude) moved a piece of equipment (shredder) without unplugging it, therefore snatching the plug out the back and causing damage to the equipment which cost $300. I brought this to the managers attention and instead of him addressing the concern he had his employees text me (the customer) accusing me of lying about the damage. VERY UNPROFESSIONAL! I have since reached out several times without response. Long story short I will not be using this service any longer and they have lost a long time customer!

Sherman Summerville

3 years ago

Very disappointed in this cleaning team. Leaves area unattended to. Marred furniture, broke various items within our home. Trash cans, blinds. furniture. Inability to resolve items broken around the house.

Beth King

3 years ago

I’ve been using Marina Maids for years for bi-weekly house cleaning. They are always on time and accommodating with special requests, even during the pandemic. The house is left clean, smells great and the folks are always a joy to see! Love Marina Maids!!

Gary Powell

3 years ago

Professional and courteous. Keep up the great work!